Customer Care Advisor (Voice)

About Tamara

Tamara stands as the premier fintech platform in Saudi Arabia and across the GCC, dedicated to empowering individuals to fulfill their aspirations by developing the most customer-focused financial super-app worldwide. Serving millions regionally, Tamara partners with prominent brands including SHEIN, Jarir, noon, IKEA, and Amazon, alongside numerous SMEs. The company boasts the distinction of being Saudi Arabia's first fintech unicorn, supported by investors like Sanabil Investments, the Public Investment Fund, SNB Capital, and Checkout.com, with headquarters based in Riyadh.

Role Overview

We are currently looking for a Customer Care Advisor to join our Customer Experience team. This position requires managing and responding to customer inquiries regarding Tamara’s services through multiple channels such as phone, website, and live chat. The role is office-based in Riyadh.

Key Responsibilities

• Efficiently handle incoming phone calls, emails, and live chat communications.
• Recognize and assess customer questions, concerns, and requirements.
• Deliver precise information and resolve customer queries effectively.
• Examine customer accounts and transactions to troubleshoot and resolve issues.
• Provide thorough explanations about services available.
• Aim to meet support performance metrics while maintaining high-quality customer service and following communication protocols.

Qualifications and Expertise

• University degree holder.
• Prior experience in customer service is advantageous.
• Native proficiency in Arabic with strong command of English (B2 level).
• Proficient computer skills and familiarity with internet applications.
• Excellent verbal and written communication capabilities.
• Ability to effectively address customer issues and quickly devise solutions.
• Flexibility to work in rotating shifts and varied working days.

Additional Information

We encourage all qualified candidates to apply and join our dynamic team. The ideal candidate is adaptable, solution-focused, empathetic, and thrives in a fast-paced environment while collaboratively working towards success.