Customer Assistant

About the Role

We pride ourselves on offering customers a broad selection of products that extend beyond groceries to include clothing, kitchen appliances, and financial services. With numerous stores throughout the UK and Ireland, Tesco provides some of the largest job opportunities available. We seek individuals who share our passion for customer service and embody our Every Little Helps philosophy. This principle guides all aspects of our work culture, emphasizing mutual respect and providing career advancement opportunities, which distinguishes Tesco as a commendable place to develop your career.

Employment offers will be contingent upon providing bank account details prior to the agreed start date.

Primary Responsibilities

• Consistently prioritize customer needs in all tasks.
• Build rapport with customers and deliver service with pride.
• Ensure product availability and readiness at all times for customers.
• Carefully handle all merchandise to maintain quality until the point of sale.
• Maintain cleanliness and orderliness of the sales floor and storage areas.
• Adhere to departmental procedures and routines following provided training.
• Comply strictly with company policies and health and safety standards.
• Provide support across different store departments as needed.

Candidate Requirements

• Demonstrate a natural aptitude for delivering excellent customer service through proactive engagement, including smiling, greeting, and assisting customers.
• Commit fully to supporting customers, colleagues, and your assigned department.
• Effectively manage tasks with prioritization focused on customer satisfaction.
• Show adaptability and resilience to respond to the evolving demands of the retail environment.
• Follow instructions accurately, whether verbal or written.
• Display reliability and punctuality consistently.
• Maintain a neat, tidy appearance at all times.

Benefits and Perks

• Competitive salary package.
• Performance-based bonus scheme.
• Access to a Virtual GP service offering confidential online medical consultations and prescriptions, with discounted access for family members living at the same address.
• Round-the-clock Employee Assistance Programme providing emotional support and wellbeing resources under the Wellbeing First framework focusing on body, mind, and life.
• Colleague Clubcard giving 10% discounts in-store and online, with additional discount weekends and special pricing on F&F clothing, extendable to a family member via a second Clubcard.
• Life assurance coverage.
• Eligibility for a company pension plan, subject to entry requirements.
• Opportunity to participate in Save As You Earn schemes, according to scheme rules.
• Paid family leave provisions.
• Bike to Work scheme participation.
• Long service award recognitions.
• Commuter support schemes.

About Tesco

Tesco Ireland has been operating since 1997, running over 190 stores nationwide and employing more than 13,000 people directly, alongside supporting almost 45,000 jobs overall in urban and rural areas alike. We engage with more than 500 Irish suppliers, predominantly small to medium enterprises, and we are the largest purchaser of Irish food and drink globally, valuing €1.6 billion annually. Our commitment to quality is recognized through numerous product awards, including Blás Na hÉireann and the World Steak Challenge.

We foster an inclusive workplace culture where diversity is celebrated, ensuring all colleagues can express their true selves at work. Flexible working arrangements are encouraged to balance career and life commitments, whether starting a career, managing caregiving duties, approaching retirement, or transitioning into parenthood.

Diversity and Accessibility

Tesco is dedicated to inclusive hiring practices and welcomes applications from all candidates. Reasonable accommodations during the recruitment process can be arranged; applicants requiring additional support are encouraged to communicate their needs prior to recruitment stages.