Customer Assistant – Night Shift

About the Role

Join our team as a Customer Assistant working during night hours, contributing to the smooth operation of our store and delivering an excellent customer experience. With over 150 years of serving our local communities, our stores pride themselves on quality food and customer focus. Your role will be vital in preparing the store for the next day, working in a lively team environment, and supporting our commitment to meet customer needs consistently.

Key Responsibilities

• Prepare the store for daily operations by restocking shelves at a steady pace through the night, handling various product categories efficiently.
• Maintain cleanliness and organization of your work area and ensure aisles and public spaces are tidy and welcoming for customers the following day.
• Transfer stock securely and safely from storage areas to shop floor, including managing heavy equipment and containers.
• Work flexibly across the store, including chilled and frozen sections.
• Utilize equipment, handsets, and digital tools to complete tasks accurately and follow safety protocols.
• Assist in other areas when required, such as picking online orders or operating checkouts after training and gaining confidence.

Skills and Qualities We Value

• Friendly and approachable demeanor with a strong enthusiasm for customer service.
• Ability to cope with the physical demands of night work and adapt to potential disruptions to sleep and well-being.
• A proactive team player who enjoys working in a fast-moving environment and supports colleagues readily.
• Flexibility to work in various areas of the store and embrace new challenges.
• Willingness to learn continuously, develop skills, and embrace new technologies to enhance service delivery.
• Strong attention to detail and pride in maintaining a neat and orderly workspace to improve customer satisfaction.

Additional Requirements

• Applicants must have the legal right to work in the UK.
• Minimum age requirement is 18 years due to responsibilities involving goods such as alcohol.

Employee Benefits and Support

• Additional nightshift premium of £2.45 per hour for work between midnight and 5 AM.
• Access to a discount card offering 10% off at several affiliated stores, increasing to 15% off at Sainsbury’s on Fridays and Saturdays.
• Holiday entitlement proportional to hours worked.
• Enhanced family leave options including maternity, paternity, and adoption leave.
• Competitive pension plans with company matching contributions and life insurance coverage.
• Opportunity to purchase company shares at discounted prices through share schemes.
• Various retail partner discounts for dining, travel, and shopping.
• Support for physical health including bike-to-work schemes and discounted gym memberships.
• Resources for mental health such as 24/7 access to employee assistance programs and online wellbeing platforms.
• Financial aids including season ticket loans, pay advances, affordable loans, and savings programs.

Commitment to Inclusion

We strive to be an inclusive workplace where everyone can thrive and feel valued. We offer enhanced discretionary leave for families and extensive career support resources. Our colleague networks promote representation and help remove barriers. We provide ongoing development opportunities including mentorship and career progression, and host events celebrating diversity. Applicants needing reasonable adjustments in the hiring process are encouraged to reach out for support.