Customer Assistant (25-30 hours)

About the Role

Tesco Ireland values offering an extensive range of products not only in food but also in clothing, household items, and financial services. With a wide presence throughout the UK and Ireland, Tesco provides diverse job opportunities for those passionate about delivering excellent customer service. Our guiding principle, 'Every Little Helps,' is central to our working culture, fostering respect and equal opportunities for all employees, which makes Tesco a great workplace.

Employment offers are contingent upon providing bank account details before starting work.

Key Responsibilities

• Prioritize customer needs and ensure they are central to all tasks.
• Build rapport with customers and deliver prideful service.
• Maintain consistent availability of products and services for customers.
• Handle merchandise carefully to preserve quality and ensure optimal condition upon delivery.
• Keep retail floor and storage areas clean and orderly at all times.
• Adhere to departmental routines and procedures following provided training.
• Comply with company policies and health and safety regulations.
• Be flexible to assist colleagues across different departments as required.

Candidate Requirements

• Ability to provide natural, friendly customer service through greeting, acknowledging, and assisting customers proactively.
• Demonstrate commitment and dedication to serving customers, coworkers, and the department.
• Effective prioritization skills ensuring customer-focused outcomes.
• Adaptability and resilience to meet the dynamic demands of retail operations.
• Capability to follow verbal and written instructions accurately.
• Reliability and punctuality are essential.
• Maintain a neat and professional appearance at all times.

Benefits and Perks

• Competitive salary structure with eligibility for bonus schemes.
• Access to a Virtual GP service offering confidential video consultations and online prescriptions, extendable to family members living at the same address at a reduced fee.
• 24/7 Employee Assistance Programme providing emotional support and wellbeing services under the 'Wellbeing First' approach.
• Discounted Clubcard offers including 10% store and online savings, monthly 15% discount weekends, biannual 20% discounts, and year-round 20% off F&F clothing; family members are eligible for secondary Clubcards.
• Life Assurance coverage.
• Participation in pension and Save As You Earn schemes (terms apply).
• Paid family leave benefits.
• Bike to Work and commuter schemes.
• Recognition through long service awards.

About Tesco Ireland

Tesco has operated in Ireland since 1997, employing over 13,000 across 190+ stores and supporting nearly 45,000 jobs in total. We collaborate with more than 500 Irish suppliers, chiefly small and medium enterprises, benefiting nearly 13,000 farming families. Tesco is the largest purchaser of Irish food and drink internationally, acquiring €1.6 billion worth annually. Our partnerships with suppliers have earned multiple prestigious quality awards. We cultivate an inclusive workplace where diversity is celebrated, and employees are encouraged to bring their authentic selves to work.

Tesco supports flexible working arrangements to accommodate various stages of life and individual needs, including caregiving responsibilities, retirement planning, and parenthood.

Inclusivity and Accessibility

We are dedicated to fostering diversity and ensuring all candidates experience an accessible and equitable recruitment process. Applicants requiring accommodations during recruitment are encouraged to reach out so support can be provided.