Customer Assistance Representative - Limerick

Role Overview

Join Enterprise Flex-E-Rent as a Customer Assistance Representative in Limerick, where you will be part of a vital team supporting one of the UK and Ireland's most diverse vehicle fleets. This position offers a competitive salary, an encouraging career path, and a workplace that values your growth and impact.

Benefits and Career Advancement

• Earn a starting salary of €31,600 annually, with a planned €1,000 increase upon successful completion of training.
• Opportunity for rapid promotion to Senior Customer Assistance Representative within 10 to 12 months.
• Access to leadership development programs and prospects for future management roles.
• Enjoy a Monday to Friday work schedule without weekend duties, promoting a healthy work-life balance.
• Receive generous leave benefits including 25 days of annual leave, increasing beyond 30 days with tenure, bank holidays, and your birthday off.
• Comprehensive employee benefits like pension schemes, life assurance, and an Employee Assistance Programme.
• Additional perks such as discounts on vehicle hire, participation in the Cycle to Work scheme, and paid volunteer days.

About the Enterprise Flex-E-Rent Division

This commercial vehicle hire division offers services customized for business clients throughout the UK and Ireland. As a team member, you will help drive continued expansion and success within this sector.

Key Responsibilities

• Provide outstanding customer service across multiple platforms including face-to-face interactions, telephone, and email correspondence.
• Oversee vehicle reservations and manage fleet operational systems efficiently.
• Foster and maintain strong connections with customers, supporting comprehensive account management.
• Complete various administrative tasks, troubleshoot issues, and support day-to-day operations.
• Contribute to business growth by identifying opportunities to increase revenue and reduce costs.
• Collaborate effectively within a dynamic, high-performance team while also working independently when necessary.

Candidate Requirements

• Demonstrate excellent communication skills and a commitment to superior customer care.
• Possess flexibility in work approach and scheduling.
• Experience handling customer enquiries across multiple channels: email, telephone, and in-person.
• Hold a valid Full Irish Manual Driving Licence, essential for this role.
• Proficient with business IT applications including Microsoft Excel and Outlook.
• Must successfully pass a security screening process encompassing criminal, financial, and employment background checks.
• This position is not eligible for employment sponsorship under the current Skilled Worker visa system.

Location

The role is based at Enterprise Flex-E-Rent, Ballysheedy, Ashville, County Limerick, V94 D5D1, Ireland.