CRM Manager

About Revolut

Revolut is committed to empowering people with greater control, visibility, and freedom over their finances since 2015. Our comprehensive product portfolio — including services for spending, saving, investing, exchanging currencies, and travel — supports over 80 million users in managing their money efficiently every day.

Our rapid expansion is powered by our dedicated workforce and company culture, recognized by the Great Place to Work™ certification. Currently, we have over 13,000 employees worldwide working both onsite and remotely, united by a mission to simplify complex financial challenges through innovative solutions.

Role Overview

At the heart of Revolut's marketing is innovation, clarity, and measurable commercial impact. The Growth team transforms ambitious ideas into multi-channel campaigns that engage millions, enhancing brand perception and driving product engagement. We are seeking a data-driven CRM Manager to lead efforts in customer acquisition and scale enterprise offerings within Revolut Business markets.

Key Responsibilities

• Enhance product activation and customer retention for Revolut Business via CRM automation and targeted campaigns.
• Lead full lifecycle campaign management from initial problem identification to evaluating results and impact.
• Collaborate closely with Growth, Sales, and Product teams to precisely target ideal customer profiles.
• Design and conduct A/B testing to refine marketing initiatives and boost effectiveness.
• Develop audience segments through complex query writing, launch campaigns, and analyze outcomes.
• Utilize internal communication platforms and tools to build and advance performance tracking systems.

Required Qualifications

• Minimum four years of experience in a dynamic, fast-paced environment working with B2B products or services.
• Proficient in English with strong written and verbal communication skills.
• Advanced knowledge of SQL, capable of crafting intricate queries to segment and select campaign audiences directly from databases.
• Experience designing, running, and interpreting A/B tests to optimize marketing campaigns.
• Expertise in campaign performance measurement, including KPIs, funnel analysis, and metrics such as conversion, activation, and retention.
• Demonstrated ability to independently manage complex projects from start to finish.
• Strong problem-solving abilities and analytical mindset.

Preferred Attributes

• Experience working within the financial services sector is an advantage.

Additional Information

Revolut values diversity and inclusion, having launched its inaugural D&I framework in 2021 to foster an environment where all employees can thrive and contribute to innovative product development. We strongly encourage candidates from diverse backgrounds to apply.

Important Candidate Notice:

• Applicants should only apply via official Revolut recruitment channels. No third-party platforms are used.
• Verify the authenticity of email communications by checking for the official @revolut.com domain.
• Revolut will never request payment or sensitive financial data during the recruitment process; any such requests should be reported as scams.

By applying, candidates confirm the accuracy and honesty of all submitted information and consent to data processing in accordance with Revolut's Candidate Privacy Notice. Providing false information may result in application rejection, offer withdrawal, or termination of employment.