CRM Executive

About the Company and Role

Kartik Steels has been a trusted seller of steel and building materials in Varanasi for over 35 years. This position is located at the Bachhaon branch near Varanasi, with interviews conducted at the Head Office in Varanasi. The role is full-time, requiring work six days a week.

Key Responsibilities

• Ensure every enquiry received at the Bachhaon branch—whether via counter, phone, or site visit—is promptly handled without being overlooked.
• Prepare quotations from the approved rate list on the same day for each enquiry.
• Maintain and track a quotation register with validity periods, follow up before expiry, and note reasons for any lost orders.
• Engage with contractors, builders, engineers, and architects in the Bachhaon area to identify upcoming projects.
• Maintain a live project list detailing site location, project stage, expected steel tonnage, decision makers involved, current suppliers, and next planned actions.
• Schedule site meetings for the sales team and ensure these meetings occur as planned.
• Record all customer interactions—including enquiries, calls, and meetings—in the CRM system on the same day.
• Conduct follow-up calls with customers after delivery to gather feedback regarding weight, quality, driver service, delivery timing, and pricing.
• Reach out to previous customers who have stopped purchasing to understand their reasons.

Requirements

• Graduation degree is mandatory.
• 0 to 4 years' experience in tele-calling, inside sales, CRM, or customer support roles is acceptable; freshers with clear communication skills are encouraged to apply.
• Ability to handle 40 to 60 calls daily with clear written and spoken Hindi and English.
• Basic proficiency in Microsoft Excel.
• Must be able to travel to Bachhaon daily for work.

Additional Information

• Only candidates residing in Varanasi will be considered for this role.
• The workplace operates six days a week.
• Interviews will be held at the Head Office in Varanasi.
• Monthly salary range is between ₹15,000 and ₹20,000.