- Experience
- Any
- Salary
- INR 15,000 – INR 18,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Sri Anu Jewellers is seeking a dedicated CRM Executive specializing in Tele Customer Support, prioritizing exceptional customer service in their operations.
Key Responsibilities
- Initiate outbound calls to current and potential customers to promote jewellery collections and special offers.
- Respond to inbound queries concerning product details, pricing, schemes, and showroom information.
- Generate new leads and convert customer inquiries into showroom visits or direct sales.
- Maintain and update the customer database and call records systematically.
- Follow up with customers regarding purchase decisions, promotional schemes, and festival offers.
- Notify customers about fresh arrivals, discounts, and exclusive events.
- Collaborate with the sales team for seamless customer service at the showroom.
- Develop and sustain strong customer relationships.
- Meet daily, weekly, and monthly targets for calls made and lead conversions.
Required Skills and Qualifications
- Excellent communication skills.
- Strong persuasion and negotiation capabilities.
- Basic computer literacy.
- Effective customer handling aptitude coupled with patience.
Additional Information
Candidates are encouraged to send their updated resumes to the provided email address and may contact via the listed phone number for queries.
Compensation
The position offers a monthly salary ranging from INR 15,000 to INR 18,000.
Skills
How they work
Communication
Customer Focus
Relationship Building