Crew Scheduler

Company Overview

Join Cargojet, the top Canadian air cargo airline recognized widely for excellence. Cargojet leads the nation in time-sensitive overnight air freight, moving over 1.3 million pounds of cargo nightly across North America with a dedicated fleet of cargo planes. Having earned accolades such as Canada's 50 Best Managed Companies and the repeated Shipper’s Choice Award for best air cargo carrier, Cargojet offers a dynamic, diverse workplace at the forefront of the air cargo sector domestically and internationally. Its team members are known for their dedication, leadership, and strong commitment to service excellence.

Role Summary

Reporting to the Manager of Crew Scheduling, the Crew Scheduler operates within the Cargojet Control Centre at the Mount Hope facility. This role involves managing crew schedules, coordinating operational changes, and supporting irregular operations to ensure seamless air cargo services.

Key Responsibilities

• Manage crew scheduling duties at the Cargojet Control Centre in YHM through rotating shift patterns.
• Continuously monitor flight operations to identify and adjust crew requirements accordingly, ensuring appropriate staffing levels are maintained.
• Coordinate transportation and lodging arrangements during disruptions affecting normal operations.
• Provide staffing support for short-notice charters and unscheduled flights as needed.
• Handle phone and email inquiries promptly and professionally.
• Fulfill additional tasks as assigned by management.

Qualifications and Experience

• Demonstrated experience in customer service roles is essential.
• Previous exposure to flight operations is advantageous.
• Strong oral and written communication skills are required.
• Proficiency in Microsoft Office suite, including Word, Excel, and Outlook, is mandatory.
• Familiarity with Canadian Aviation Regulations is a plus.
• Knowledge of scheduling software such as VMO is desirable.
• Flexibility to work irregular hours and rotating shift patterns is necessary.
• Ability to perform effectively under time constraints and resource limitations while collaborating in a team setting.
• Capability to make critical decisions independently under pressure.

Additional Information

• Cargojet is committed to equal employment opportunities and values diversity in its workforce.
• Applicants with disabilities can request accommodations during the hiring process.
• Due to the safety-sensitive nature of the airline industry, strict compliance with the company’s drug and alcohol policy—including abstinence from cannabis at all times—is mandatory.
• Applications must be submitted through the designated internal recruitment portal before the stated deadline; late applications will not be considered.