Credit Controller

About Gensler

Gensler is the world's largest design firm with a global presence and a locally rooted approach, focused on innovating across multiple sectors including aviation, transportation, education, hospitality, retail, and technology. Driven by entrepreneurial energy and passion, Gensler emphasizes design as a transformative force, with a strong commitment to sustainability and diversity to drive competitive advantages. The firm leads initiatives like the Gensler Cities Climate Challenge (GC3) with the goal of eliminating all greenhouse gas emissions from their work by 2030.

Role Overview

The Credit Controller position aims to maintain healthy cash flow by fostering trusted relationships with clients and internal teams to ensure timely invoice payments. This role extends beyond financial monitoring to actively collaborating with Design Managers, Studio Directors, and Project Leads to address payment barriers, resolve invoice disputes, and promote a positive client experience while achieving collection targets.

Key Responsibilities

• Establish and sustain effective relationships with client finance, procurement, and project contacts to accelerate invoice payments.
• Work closely with Design Managers, Studio, and Project Leaders to comprehend project context, client relationships, contract terms, billing schedules, and any service or documentation issues that may impact payments.
• Engage clients proactively with professional and courteous follow-ups on due and overdue invoices.
• Mediating between clients and internal teams to resolve discrepancies, invoice queries, missing documentation, purchase order challenges, or other payment obstacles.
• Assist Design Managers in project start-up due diligence to ensure clarity on payment terms, billing requirements, and client invoicing processes from the outset.
• Verify that invoices, statements, and supporting documents are accurate, timely, and compliant with contract and client requirements.
• Negotiate feasible payment schedules or installment plans as needed, balancing commercial sensitivity and overdue debt reduction.
• Conduct regular review meetings with Design Managers and Studio Leaders to develop client engagement strategies and action plans for outstanding receivables.
• Maintain detailed records of client interactions, disputes, commitments, and next steps to ensure consistent follow-up and internal transparency.
• Provide focused reporting on collection progress, aged debt risks, payment trends, and recommended actions emphasizing relationship-based recovery.
• Identify accounts for escalation, legal involvement, or provisioning and manage these according to company policies.
• Contribute ideas to improve invoicing, follow-up, and collection processes to enhance client experience and team effectiveness.

Qualifications

• Bachelor's degree and over 12 years of progressive experience in Credit Control, Accounts Receivable, Collections, or client-facing commercial finance roles, preferably in complex, project-based or multinational environments.
• Proven experience engaging directly with clients to pursue overdue payments, resolve payment challenges, and nurture constructive business relationships.
• Experience in Architecture, Engineering, Construction (AEC), professional services, or similar project-driven industries is advantageous.

Skills and Competencies

• Exceptional ability to build strong relationships and engage clients tactfully and consistently.
• Excellent communication and negotiation skills to influence favorable payment outcomes while safeguarding long-term client relations.
• Client-service orientation with a collaborative approach to understanding and addressing client concerns.
• Strong stakeholder management capabilities to effectively partner with Design Managers, Studio Leaders, Finance, and regional teams.
• Commercial awareness with prudent judgment balancing collections and client sensitivities.
• Highly organized and proactive with consistent follow-through on commitments, record-keeping, and balancing competing priorities.
• Comfortable utilizing data, aging reports, and collection trends to inform discussions and recommended actions while maintaining a client-focused context.

Life at Gensler

Gensler supports a vibrant workplace culture with initiatives such as art exhibits, internal competitions, hackathons, and wellness events. Employee well-being is prioritized through comprehensive benefits including medical, dental, vision, disability coverage, wellness programs, paid time off, profit sharing, employee stock ownership, and biannual bonuses. Professional development is valued with reimbursements for qualifying licenses, exam fees, and tuition for relevant educational programs.

Equal Opportunity Statement

Gensler is committed to Equal Employment Opportunity and Affirmative Action, making employment decisions based on merit, performance, and business needs without discrimination. Individuals with disabilities, protected veterans, and qualified applicants with criminal histories consistent with regulations are encouraged to apply. Accommodations for disabilities during the recruitment process are available upon request. Gensler cautions applicants against recruitment fraud and does not request sensitive financial information during hiring.