Credit Claims Administrator

About The Comfort Group

With a heritage spanning more than 90 years, The Comfort Group is dedicated to enhancing sleep quality for Australians and New Zealanders. As a family-owned enterprise, we specialize in designing and manufacturing innovative sleep products that address comfort, support, temperature control, and pressure relief needs. Our brand portfolio includes SleepMaker, Sleepyhead, Dunlop Foams, Beautyrest, and Dunlopillo, among Australasia's most trusted bedding names. As the sole bedding manufacturer in the Southern Hemisphere producing its own specialty foam, we lead the market across Australia and New Zealand. Our clientele consists of retailers, commercial customers, prominent hotel chains, and export partners across Asia.

Role Overview

We seek a Credit Claims Administrator to join our New Zealand Bedding division. This role primarily involves managing customer credit claims associated with pricing, freight, GST, and unrelated product issues. The position requires coordinating with customers and internal teams to ascertain claim details, resolve disputes, and ensure correct credit and debit processing. Technical expertise in bedding products is not required; however, a proactive attitude, curiosity, and a commitment to learning are essential.

Key Responsibilities

• Receive, investigate, and handle customer credit claims efficiently.
• Determine the reasons behind claims and collect pertinent information.
• Collaborate with internal departments to resolve claims.
• Communicate decisions concerning claim approvals or rejections to customers.
• Maintain precise records, notes, and spreadsheets on claims.
• Process necessary credits, debits, and manual invoices.
• Update claim information within ERP systems.
• Adhere to established workflows and meet designated timelines.
• Support other administrative tasks as required.

Candidate Profile

The ideal candidate is inquisitive, well-organized, and solution-oriented, demonstrating strong communication ability, careful attention to detail, and competence in handling variable workloads while following processes.

Qualifications and Experience

• Prior experience in insurance, administration, customer service, accounts, credit claims, or related positions is preferred.
• Intermediate proficiency in Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Confidence using spreadsheets and business software systems.
• Willingness to learn and actively inquire.
• Familiarity with JBA, Syteline, SAP, and Microsoft Office is a plus.
• Background in insurance, manufacturing, logistics, or distribution sectors is advantageous.

Additional Information

• Position involves 40 hours per week, 8:30 AM to 5:00 PM, with some flexibility on start times.
• Employee benefits include access to a subsidized cafe.
• Opportunities to advance learning and career development.
• A collaborative and supportive workplace culture.
• An opportunity to contribute meaningfully by helping customers enjoy improved sleep experiences.