Courier

Overview

DHL Express invites motivated and customer-oriented candidates to apply for a full-time Courier position at the Belfast Service Centre. This permanent role requires working Monday to Friday from 08:30 to 18:00 with a 30-minute break, focusing on delivering a world-class customer service experience.

Job Responsibilities

• Perform deliveries and collections according to customer requirements and strict time deadlines.
• Serve as a professional DHL representative, ensuring consistent, high-quality customer interactions.
• Develop strong customer relationships and recognize opportunities that support business growth.
• Maintain a positive and proactive customer-focused attitude at all times.
• Plan and prioritize daily routes to guarantee timely completion of all deliveries and pickups.
• Adjust routes and workflow as needed to meet operational demands.
• Operate efficiently under pressure to fulfill tight deadlines and service commitments.
• Uphold accuracy, organization, and meticulous attention to detail consistently.
• Conduct vehicle inspections and ensure secure loading, handling, and transport of goods.
• Accurately log working and driving hours in compliance with applicable regulations.
• Comply with DHL policies, procedures, and security protocols.
• Handle shipments of different sizes and weights, observing manual handling safety guidelines.
• Complete all required documentation and data capture with precision.

Candidate Profile

• Committed to delivering excellent service and positively representing the DHL brand.
• Organized, reliable, and capable of managing workload independently.
• Efficient under pressure and flexible in adapting to shifting priorities.
• Excellent communication skills and capable of fostering strong relationships with customers and colleagues.
• Embodies DHL’s core behaviors: Can Do attitude, Passion, Speed, and executing Right First Time.

Qualifications and Experience

• Prior experience in customer-facing or delivery roles; multi-drop experience is advantageous.
• Strong skills in route planning and geographic navigation.
• Effective communication and strong problem-solving capabilities.
• Physical ability to meet job demands.
• Holder of a valid UK full driving licence.
• Willingness to obtain or currently hold a digital tachograph card.

Opportunity Highlights

• Frontline role within a global logistics company.
• Autonomous work environment within a high-performance team.
• Exposure to dynamic, time-sensitive operational challenges.
• Access to career development and advancement opportunities within DHL.

Equal Opportunity and Data Privacy

DHL is an equal opportunity employer committed to a discrimination-free selection process based on qualifications, performance, and experience. Your personal data will be processed in accordance with GDPR regulations and DHL's privacy policy shared during recruitment.