Counter Specialist

About JB Hi-Fi

JB Hi-Fi stands as one of Australia's leading and most trusted retailers, offering a passionate and knowledgeable team dedicated to delivering exceptional customer experiences. The company focuses on technology, consumer electronics, home entertainment, and appliances, providing great prices and world-class brands through over 300 stores nationwide, online platforms, and its commercial division, JB Hi-Fi Business.

Why Choose JB Hi-Fi?

• Dynamic and fast-paced work environment celebrating diversity, creativity, and innovative ideas.
• Competitive pay with potential for generous sales commissions and performance incentives depending on the role.
• Comprehensive career advancement and training opportunities within the broader JB Hi-Fi Group, including JB Hi-Fi Australia, New Zealand, The Good Guys, and E&S Trading.
• Exclusive team member discounts and access to the Beny benefits app featuring special offers, wellbeing programs, and savings.
• Supportive parental leave policy offering 12 weeks paid leave for eligible primary carers and gifts for new parents.
• Flexibility through hybrid work models where applicable.
• Employee Assistance Program providing counseling and wellbeing support to employees and their families.
• Active community involvement via the Helping Hands workplace giving program benefiting charitable organizations.
• Commitment to sustainability efforts aiming for net zero carbon emissions by 2030 with continuous improvements in waste reduction and recycling.

Role Overview

The Counter Specialist will play a key role in stimulating the store's sales growth by consistently delivering outstanding customer service while adhering to all company policies and procedures. This role involves maintaining efficient counter operations, supporting both in-store and online customers, and fostering a positive team environment.

Key Responsibilities

• Enhance counter processes by ensuring strict compliance with operational systems and protocols.
• Collaborate with team members to create excellent customer experiences and promptly resolve customer inquiries and complaints.
• Mentor and train new counter staff on all relevant systems and procedures.

Desired Qualifications and Attributes

• A positive and proactive mindset focused on achieving results.
• Strong dedication to delivering excellent customer outcomes.
• Ability to handle multiple tasks effectively while maintaining attention to detail.
• Previous experience in cash handling and operation of EFTPOS devices is advantageous but not required.

Additional Information

Interested candidates are encouraged to apply with a confidential submission of their curriculum vitae. JB Hi-Fi is committed to equal opportunity and fostering an inclusive workplace environment. Applicants who do not meet every criterion but are passionate about this opportunity are warmly invited to apply.