Counselor

Position Overview

This role involves delivering telephonic counseling support to clients by professionally addressing their concerns and queries. The counselor is responsible for ensuring thorough and empathetic communication to assist clients effectively.

Key Responsibilities

• Deliver counseling sessions via telephone, attentively listening to clients' needs and questions.
• Provide tailored guidance and support aimed at resolving client problems.
• Keep detailed and accurate documentation of all client conversations and required follow-ups.
• Work collaboratively with fellow team members to offer holistic care to clients.
• Continuously update knowledge and follow best practices related to telephonic counseling methods.
• Manage urgent or crisis situations by directing clients to appropriate emergency services when necessary.