Coordinator

About Officeworks

Officeworks has been empowering Australians since 1994 by offering affordable and innovative products through over 170 stores nationwide and a comprehensive digital platform. With a catalog exceeding 40,000 items alongside a national call center and specialized business solutions team, we assist small to medium businesses and individuals to work, learn, create, and connect in various ways. Our extensive offerings include technology, office supplies, furniture, educational and art materials, as well as services like Print & Copy and technical support provided via Geeks2U. Our dedicated workforce of more than 9,000 team members is essential to our success, and we prioritize their safety, well-being, and development while engaging in responsible, community-focused and environmentally sustainable practices.

Role Overview

As a Retail Department Coordinator, you will be the go-to person for ensuring outstanding customer experiences through expert service. Your responsibilities include engaging customers with attentive listening and tailored solution recommendations. Collaborating with the store leadership, you will energize and motivate the team, foster individual potential, and connect daily efforts to positive customer results. You will also lead by mentoring and training staff, helping them grow into confident retail professionals. Additionally, you will oversee store presentation and inventory, making sure all products are properly displayed and available to meet customer needs efficiently.

Candidate Profile

• You must have a proven background in retail leadership with a strong enthusiasm for delivering excellent customer service.
• Exceptional communication skills with the ability to engage both team members and customers effectively.
• Demonstrated leadership abilities with success in developing high-performing retail teams capable of overcoming challenges.
• Comfortable working in a fast-changing environment and adept at managing competing priorities.
• Willingness to actively participate in daily store operations and take initiative to maintain smooth functioning.

Culture and Benefits

Join Officeworks for a supportive culture focused on collaboration and inclusivity. We value individuality and offer benefits including:

• Flexible work arrangements to help maintain a healthy work-life balance.
• Generous discounts across Officeworks and affiliated Wesfarmers brands such as Geeks2U, Bunnings, Kmart, and Target.
• Access to exclusive perks including entertainment, travel, lifestyle, and health discounts through our benefits program.
• Family support through our Growing Families Policy.
• Commitment to employee safety and well-being with access to mental health programs and Employee Assistance Program.
• The Flexible Public Holidays Policy respecting diverse cultural and religious needs.
• Extensive learning and career development opportunities.
• Potential for advancement throughout the wider Wesfarmers Group.

Equal Opportunity Employer

Officeworks is dedicated to creating a workplace reflective of our community, welcoming applications from candidates of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and members of the LGBTQI+ community. We prioritize a safe and supportive environment for all team members.