Contact Centre Executive

About Sysco Ireland

Sysco Ireland is the foremost foodservice provider across Ireland, renowned for its passionate and dedicated workforce that consistently strives to exceed expectations. Beyond providing food and beverages, Sysco delivers innovative thinking, advanced technology, and valuable talent to the industry. We cultivate opportunity for both our employees and customers, fostering an environment where everyone can flourish professionally and personally.

Role Overview

We are seeking a Contact Centre Executive who will act as a key representative for Sysco, serving as the first contact point for customers and an essential support resource for our sales teams. The successful candidate should be customer-oriented, collaborative, and motivated to thrive within a competitive sales environment.

Key Responsibilities

• Address customer inquiries promptly while enhancing their awareness of Sysco's complete product range and better understanding their business needs.
• Accurately process orders, handle inquiries and perform administrative duties in a timely manner.
• Meet sales volume and margin objectives by engaging in up-selling and cross-selling during inbound and outbound calls.
• Establish and maintain long-lasting customer relations, monitor competitor activities, and assist field Sales Representatives with pricing and timely order processing.

Requirements

• Exhibit capability, either through previous sales experience or demonstrated potential, to expand business and nurture customer accounts.
• Develop strong customer connections, consistently meet sales goals, and proactively resolve issues to ensure exceptional customer service.
• Maintain organizational skills and adaptability in a fast-paced environment with an unwavering commitment to outstanding customer experience.
• Prior exposure (preferred but not essential) to sales or customer service roles involving Salesforce and Microsoft Office tools including Outlook, Word, and Excel.

Benefits

• Comprehensive Training & Development to build transferable skills.
• Access to Employee Assistance Programme (EAP) for personal support.
• Discounts available on a variety of high-quality food and award-winning products.
• An annual Wellbeing Day dedicated to personal wellness.
• Regular social events including team lunches and incentive programs to encourage camaraderie.

Company Culture

• Customer Centricity – We strive to understand and meet customer needs to deliver real value.
• Collaborative Relationships – We prioritize effective teamwork and support in embracing change.
• Clear Communication – We ensure transparent and impactful messaging.
• Passion for Food – We supply and deliver products that inspire culinary creativity and excellence.

Equal Opportunity

Sysco Ireland is committed to fostering a diverse and inclusive workplace where all employees can thrive in a safe and supportive atmosphere. We value diverse perspectives and welcome candidates who bring fresh challenges and aspirations.

Additional Information

The responsibilities outlined may evolve to reflect business needs. This role is based on-site in Limerick.