Conferences & Events Coordinator

About the Role

Crowne Plaza Auckland, a premier hotel located in the city center and part of the IHG Hotels & Resorts family, is dedicated to providing guests with a luxurious experience and outstanding service. We are looking to hire a Conferences & Events Coordinator who will manage the pre-event stages of the Meetings Cycle, focusing on converting organic MICE and ad-hoc group inquiries. The role requires monitoring market trends through client feedback and staying informed about industry changes.

Key Responsibilities

• Develop and implement a personal growth plan aligned with performance targets
• Communicate client expectations to relevant hotel teams to ensure flawless event execution
• Handle all meeting inquiries following established meeting success protocols
• Collaborate with the Crowne Meetings team to organize space allocation for conferences and related events
• Coordinate with Reservations to confirm room availability and preferences
• Conduct site inspections and room familiarization visits
• Track competitor activities in the market
• Follow up on sales leads, negotiate quotes, and secure business opportunities
• Log all sales actions in the Delphi MPE system
• Work alongside Food & Beverage Management and the Executive Chef to set pricing and prepare banquet menus, beverages, and wine lists

Candidate Profile

• Qualification in Hospitality, Hotel Management, Sales and Events or a related discipline (Diploma or Bachelor's degree preferred)
• Minimum two years of experience in a hotel-related role
• Proven ability in sales conversion with a strong grasp of sales principles and techniques
• Innovative, creative thinker with awareness of emerging technology trends in the travel sector
• Excellent client management, organizational, and problem-solving abilities
• Strong communication and negotiation capabilities
• Good understanding of IHG's products, pricing, and marketing initiatives
• Familiarity with hotel management systems like Opera, Delphi, or equivalents is advantageous
• Highly organized, attentive to detail, and capable of meeting deadlines
• Adaptable and flexible in response to a dynamic work environment

About Crowne Plaza Hotels & Resorts

We embrace modern business travelers’ needs by delivering hospitality that truly supports and connects with them. Our True Hospitality promise is reflected in every team member’s daily efforts.

Benefits & Perks

• Birthday leave with pay
• Discounted parking within the central business district
• Enhanced parental leave provisions
• Complimentary meals during working hours
• Active employee recognition programs
• Access to exclusive retail discounts via our corporate portal
• Employee Assistance Program (EAP) support
• Accommodation and food & beverage discounts at over 6000 hotels worldwide

Our lifelong learning and career development programs support your progression within IHG, alongside milestone celebrations and portability of entitlements when transferring roles. We pride ourselves on fostering diverse, inclusive teams where every individual feels they belong and can contribute authentically.

Diversity and Inclusion

IHG is committed to equality and offers employment opportunities irrespective of race, color, gender, sexual orientation, religion, nationality, veteran status, or disability. We nurture a culture built on trust, acceptance, and support.

Wellbeing and Culture

We prioritize the wellbeing of our staff through a holistic approach to health, lifestyle, and work environment initiatives under our my Wellbeing framework.

Application Encouragement

If you feel you have the potential for this role, even if you do not meet every requirement, we encourage you to apply and begin your career journey with us.