Concierge Team Leader

Position Overview

At Marriott International, the Concierge Team Leader role goes beyond simple guest check-in and check-out processes. The position emphasizes delivering a memorable and distinctive guest experience by efficiently managing and responding to guest needs and special requests.

Key Responsibilities

• Handle guest requests for special arrangements such as transportation, reservations, or dry cleaning by organizing these services or liaising with the appropriate providers.
• Address unique guest needs with careful follow-up to guarantee satisfaction.
• Provide guests with detailed information about property amenities, services, operation hours, and recommendations for local attractions and activities.
• Serve as a communication link to relevant teams like bellpersons or housekeeping to resolve guest inquiries or issues.
• Review daily shift logs and memos to update records and ensure unresolved requests from previous days are prioritized and fulfilled.
• Oversee the club lounge environment, monitoring seating availability, service quality, guest safety, and overall wellbeing.
• Comply with company policies including maintaining a safe work environment, preserving confidentiality, and safeguarding company assets.
• Maintain professional appearance and communication standards consistent with Marriott's quality guidelines.
• Perform physical tasks including standing, sitting, moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds as needed to meet job demands.

Qualifications and Experience

• High school diploma or G.E.D. equivalent is required.
• Previous experience as a Concierge is preferred.
• No supervisory experience necessary.
• Possession of a valid full driver's license is mandatory.

Additional Information

• Job Number: 26109487
• Category: Rooms & Guest Services Operations
• Location: 141 King William Street, Adelaide, South Australia, Australia, 5000
• Employment Type: Full-Time
• Remote Work: Not available; position requires onsite presence.
• Position Level: Non-Management

Equal Opportunity Employer Statement

Marriott International is committed to equal employment opportunities, fostering a diverse and inclusive environment where all associates' unique backgrounds are respected and valued. Discrimination on any legally protected basis, including disability and veteran status, is prohibited.

About Marriott International and JW Marriott

JW Marriott, part of Marriott International's luxury brand portfolio, operates over 100 upscale properties globally. The brand values its associates highly, promoting a culture of confidence, innovation, and genuine service. With a commitment to holistic well-being and career growth, JW Marriott offers distinctive training, recognition, and development opportunities in a supportive and inclusive luxury environment. Joining JW Marriott means becoming part of a global team dedicated to exceptional hospitality, making it an excellent career choice for individuals passionate about the luxury hotel industry.