Concierge

About EMCOR UK

EMCOR UK transforms facilities management through engineering innovation and customer collaboration, aiming to enhance workplace experiences while optimizing efficiency and sustainability. Using their data-driven platform ‘One Data World’, they empower clients with intelligent services that comply with safety and environmental standards.

Role Overview

This role involves delivering a professional concierge service to site visitors and customers at Barrow-in-Furness, Cumbria. The position centers on simplifying and enhancing user experience through welcoming interaction and support.

Working Details

• Location: Barrow-in-Furness, Cumbria
• Salary: £12.71 per hour
• Schedule: Monday to Friday, 06:00 to 14:30
• Contract: Full-time, permanent
• Benefits include 20 days of holiday plus Bank Holidays and flexible benefit schemes

Key Responsibilities

• Warmly greet all building occupants and guests promptly and professionally
• Maintain a positive and professional image for both internal and external stakeholders
• Build and sustain strong rapport with clients and end users
• Familiarize with and understand the client's core business offering
• Ensure the reception and concierge areas meet safety, hygiene, and cleanliness standards, including adherence to a clear desk policy
• Provide general information such as transport options, taxi booking, parking, and local amenities
• Comply with security protocols and maintain confidentiality
• Manage incoming and outgoing deliveries
• Perform routine office duties including administrative tasks, meeting room management, mail handling, printing, photocopying, faxing, travel arrangements, and event coordination
• Oversee office inventory such as stationery and equipment
• Follow up on assigned work orders, update statuses, and ensure completion in coordination with other teams
• Communicate regularly with designated building representatives to ensure service satisfaction

Candidate Profile

• Experience in customer service roles is essential
• Effective verbal and written communication skills, capable of engaging with various organizational levels
• Ability to work autonomously as well as within a team environment
• Efficient in organizing and prioritizing tasks
• Proficient computer skills for daily operations
• Strong interpersonal skills with attentive listening and behavioral awareness

Benefits

• 20 days annual leave plus Bank Holidays
• Option to purchase up to 5 extra holiday days annually
• Comprehensive maternity and paternity leave policies
• £500 referral bonus per successful friend referral
• Internal recognition program with vouchers for retail and dining
• Wide range of learning and growth opportunities within the company
• Access to flexible benefits including discounts, gym membership, mobile plans, family activities, insurance options, dining experiences, car leasing, and breakdown coverage
• Bike to Work Scheme
• Paid volunteering and charity days
• Employee Assistance Program providing support on personal, health, legal, and financial matters

Diversity and Inclusion

The company takes pride in fostering an inclusive workforce that celebrates diversity in all dimensions. Applications are welcomed from people of any background, and the workplace culture promotes respect, equity, and advocacy for every employee. EMCOR UK is committed to equal opportunity employment and ongoing inclusive development.