Concession Manager

About the Company

COS is a brand offering ready-to-wear clothing and accessories with a focus on superior quality, timeless design, and a refined style that combines luxury with craftsmanship, innovation, and fashion trends.

Role Overview

The Concession Manager role is responsible for overseeing the performance and operations of our concession in Cork. You will lead a team, ensuring the concession functions efficiently while maintaining high standards of customer service and sales.

Key Responsibilities

• Deliver exceptional customer service by providing styling advice, product knowledge, and enhancing the customer experience.
• Analyze sales data and take accountability for the concession’s sales results.
• Lead, motivate, and develop a team of sales assistants to uphold excellent service standards.
• Manage recruitment efforts and conduct induction and training of new hires.
• Identify and nurture future talent by creating development plans supporting career growth.
• Supervise all operational aspects of the concession.
• Foster a positive work environment.

Required Qualifications and Skills

• Proven leadership or management experience.
• Strong communication skills with the ability to lead, train, and inspire a team.
• Customer-centric approach.
• Self-driven and positive attitude.
• Flexible and adaptable to changing situations.
• Genuine interest in team members and customers.
• Excellent planning and organizational capabilities.
• Strong analytical and problem-solving skills.
• Commercial awareness with a passion for fashion and retail.
• Fluency in English; additional languages are a plus but not essential.

Preferred Experience

• Previous work experience in a concession environment is advantageous but not a requirement.

Additional Information

This is a full-time role requiring a 39-hour workweek based at our COS concession in Cork. Applications should include a CV in English.

Benefits

• 25% staff discount across all brands within the H&M Group, applicable both in-store and online.
• Participation in the H&M Incentive Program, offering rewards and career development opportunities.

Inclusivity and Diversity

The H&M Group is dedicated to cultivating a diverse and inclusive workplace that embraces various backgrounds, perspectives, and experiences to foster creativity and meaningful connections within the team and with customers worldwide. Diversity is actively promoted throughout the hiring process.