Floor Manager

About the Role

As a Floor Manager, you'll play a central role in crafting exceptional customer experiences that exceed expectations. Working closely with a motivated and passionate team, you'll lead with enthusiasm and purpose, fostering a store atmosphere that is welcoming, inspiring, and performance-driven. Your leadership will ensure each customer's experience is authentic, personal, and memorable, while your focus on service quality and operational standards will bring the brand's vision to life on the retail floor.

Key Responsibilities

• Provide outstanding customer service by offering expert styling guidance, thorough product knowledge, and creating an engaging shopping environment.
• Interpret sales metrics and work alongside the Store or Concession Manager to optimize store and department performance.
• Lead, inspire, and motivate Sales Advisors to maintain high service and visual presentation standards.
• Contribute to recruiting efforts, and oversee comprehensive onboarding and training for new team members.
• Identify emerging talent and support their growth through structured development plans.
• Manage daily store operations ensuring efficiency and adherence to brand guidelines.
• Represent the brand consistently by delivering the best possible customer experience.
• Assume Store Manager responsibilities when necessary, maintaining leadership continuity and store performance.

Candidate Profile

• Customer-Centric: Passionate about engaging and connecting with customers, leading by example to provide excellent service.
• Product Enthusiast: Genuine interest and knowledge about the brand's products with enthusiasm for sharing this with customers.
• Willingness to Learn: Receptive to feedback and motivated to pursue continuous professional growth.
• Effective Communicator: Articulate, confident, and empathetic in interactions with both customers and team members.
• Leadership Skills: Demonstrated experience managing and motivating teams in dynamic, fast-paced retail settings.
• Coaching Ability: Skilled at delivering constructive feedback and guiding team members toward improvement.
• Analytical Mindset: Competent in understanding retail KPIs and utilizing them to enhance sales and service performance.
• Adaptable and Flexible: Quick to adjust to changes in customer needs, stock availability, and operational procedures.
• Operational Excellence: Consistently uphold high store presentation and operational standards leading to positive customer reviews and sales growth.
• Availability: Ready to work flexible schedules including evenings, weekends, and holidays.

Additional Information

This opportunity is for a full-time role, with a contractual commitment of 38 hours per week. The position is based in Bondi Junction, Sydney, Australia.

Employee Benefits

• A generous 25% employee discount applicable across all H&M Group brands in both stores and online.
• Inclusion in the H&M Incentive Program (HIP) which rewards employees.
• Clothing allowance provided to employees.
• Annual leave entitlements ensuring work-life balance.
• Robust development opportunities for career growth worldwide.

Commitment to Diversity and Inclusion

H&M Group is dedicated to creating inclusive, diverse, and equitable work environments. We value the variety of perspectives, backgrounds, and experiences our teams bring, knowing it enriches problem-solving capabilities, encourages innovation, and fosters meaningful connections with colleagues and customers globally. Our recruitment processes embrace all facets of diversity to ensure our workforce mirrors the communities we serve.