Community Operations Executive

About BIT

BIT, formerly known as Matrixport, is a global group specializing in digital asset financial services and infrastructure. Based in Singapore and established in 2019, BIT integrates traditional finance with digital asset solutions through governance-led financial services and cutting-edge technology. The company manages assets exceeding US$7 billion and supports over US$7 billion in trading volume monthly. Their offerings encompass custody services, trading, asset and wealth management, liquidity and financing, as well as tokenized real-world assets, targeting institutional and professional investors worldwide. BIT maintains regulatory and licensed operations across Singapore, Hong Kong, Switzerland, the UK, the USA, and Bhutan.

Why Join BIT

BIT fosters a collaborative environment where tackling complex challenges is a team effort. Transparency, respect, and inclusiveness are core values, ensuring every employee's voice is valued. The company seeks intellectually curious and entrepreneurial individuals passionate about making an impact in the cryptocurrency ecosystem and building products for the next billion users.

Role Overview

The Community Operations Executive will be part of the campaign-driven growth team, focusing on cultivating an active community for the rapidly expanding US-stock investment user base. The role involves managing user engagement across platforms such as WeChat/WeCom, Discord/Telegram, and an in-app community, including campaign introductions, content creation, user interaction, feedback collection, and maintaining community vitality.

Primary Responsibilities

• Manage daily community activities to keep groups organized, active, and responsive to user inquiries.
• Implement community actions aligned with ongoing campaigns, including teasers, launches, progress updates, winner announcements, and Q&A summaries to synchronize with the campaign schedule.
• Create and publish continuous content and thematic posts like market discussions, how-to guides, campaign promotions, and prompts for user-generated content to sustain engagement.
• Run bilingual community communication in both Chinese and English, providing posts, responses, and announcements as required.
• Extract and relay user feedback, recurring questions, campaign issues, and product suggestions to the internal team for improvement.
• Identify, maintain, and nurture core and seed users by tier to establish a sustainable user base.
• Monitor and analyze community metrics including size, engagement, campaign participation, and content effectiveness to provide regular performance reports.

Qualifications & Skills

• Between 1 and 3 years of experience managing community operations, particularly with WeChat groups, Telegram, or forum-style platforms; exceptional recent graduates may also be considered.
• Strong bilingual communication abilities in English and Chinese with natural, engaging writing and conversational tone.
• Proficient at campaign copywriting, capable of converting campaign plans into actionable community engagement timelines.
• Familiarity with AI-powered content drafting, topic development, feedback categorization, competitor analysis, and synthesizing insights for actionable strategies.
• Good data literacy to interpret community and content analytics and detect anomalies.
• Availability and promptness during campaign launches and alignment with US market time zones.

Preferred Experience & Skills

• Background in fintech, brokerage, or US equities community management.
• Experience with bot integration, community management software, or automation tools.
• Content creation on public platforms such as Xiaohongshu, WeChat official accounts, or video channels.
• Network or connections with key opinion leaders (KOLs) or community influencers.
• Basic skills in image and short-video editing.