Community Associate

About WeWork

WeWork offers flexible workspace solutions to businesses across over 37 countries, fostering environments where companies can thrive. As a leader in the evolving world of work, our mission is to support our members to perform at their best and elevate their ideas.

Role Overview

The Community Associate serves as the primary face for WeWork’s community, reporting daily to support the Community Management team within the building. This role centers on nurturing a welcoming environment, driving operational efficiency, and promoting WeWork’s services while embodying our core values.

Key Responsibilities

• Facilitate a collaborative community by engaging members through events and relationship-building.
• Maintain building operations, ensuring process efficiency and smooth facility functioning.
• Promote WeWork service offerings and support growth initiatives.
• Assist Community Management with various tasks as directed.
• Manage front desk operations during business hours as a visible point of contact.
• Warmly welcome members and guests, managing visitor sign-in procedures.
• Build rapport with members, anticipating their needs to personalize experiences.
• Maintain up-to-date building-specific documentation and keep the front desk organized.
• Notify members of deliveries and couriers promptly.
• Answer inquiries related to building navigation, policies, and etiquette.
• Provide feedback on events and programming effectiveness and assist in event promotion.
• Celebrate member milestones with thoughtful gestures.
• Coordinate operational requirements for events and manage communications about building updates.
• Handle mail processing, sorting, and mailroom organization, including managing keys and key cards.
• Ensure proper use of emergency equipment and provide support for automated coffee machines.

Candidate Profile

• Preferred college graduate, though a degree is not mandatory.
• At least one year of experience in hospitality.
• Customer service or sales experience is advantageous.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to multitask effectively.
• Demonstrates integrity, dependability, accountability, and compassion.
• Passionate about nurturing entrepreneurial communities and aligned with WeWork’s mission and values.
• Proficient with basic computer operations.

Life at WeWork

Working at WeWork means being part of a vibrant and inspiring community. You'll collaborate with driven individuals and engage in projects that challenge the norm. We value open-mindedness, teamwork, and celebrate diverse perspectives to make a positive impact together.