Commercial Services Officer

Overview

The Commercial Services Officer plays a key role in managing and developing the commercial service operations within the airport terminal. This role focuses on delivering exceptional service quality to concessionaires, business partners, and passengers, while actively supporting the generation of non-aeronautical revenues.

Responsibilities

• Coordinate and oversee daily commercial service activities within the terminal's commercial operations zone.
• Build and maintain effective relationships with commercial service vendors, partners, and operators present within the terminal environment.
• Ensure commercial operators adhere to contractual terms, service quality benchmarks, and airport regulatory requirements.
• Identify and implement new commercial service initiatives aimed at enhancing passenger satisfaction and increasing revenue streams.
• Conduct periodic inspections and audits to uphold quality, safety, and brand standards across commercial areas.
• Address operational challenges, manage escalations, and resolve complaints related to commercial services professionally and promptly.
• Compile performance reports, revenue data analysis, and service quality dashboards for senior management evaluation.
• Assist in contract negotiation and management related to commercial services agreements.
• Collaborate with F&B, Retail & Duty Free, and Area Allocation teams for seamless coordination of commercial activities across the terminal.
• Work closely with Operations, Security, and Facilities departments to ensure efficient commercial services functioning.
• Maintain comprehensive records of contracts, permits, and other commercial service documentation.

Qualifications and Skills

• Bachelor's degree in Business Administration, Commerce, or a relevant discipline.
• Relevant certifications in Commercial Management, Retail Operations, or Hospitality are beneficial.
• At least two years of pertinent professional experience, with at least one year in airport-related roles.
• Fluency in Arabic and proficient command of English.
• Proficiency in MS Office applications including Word, Excel, and PowerPoint.
• Experience with reporting, data analysis, and commercial operational systems.
• Familiarity with contract and document management processes.