Commercial Operations Manager

About Miyam Bakery Services

Miyam Bakery Services is an expanding bakery business committed to producing high-quality, nutritious baked goods. Operating in a dynamic environment, the company prioritizes consistency, efficiency, and customer satisfaction. The culture fosters teamwork, integrity, and continuous improvement, encouraging employees to take ownership of commercial results and contribute ideas to enhance operational processes and customer experiences.

Role Overview

The Commercial Operations Manager role, based on-site in Kumasi, entails managing daily commercial and operational functions. This includes aligning production schedules with sales demand, overseeing order fulfillment, and ensuring timely product delivery. The role demands analysis of sales and operations data to discern trends, optimize workflows, and assist with pricing and inventory decisions. Collaboration across sales, customer service, and production teams to maintain quality, handle customer issues, and streamline communication is essential. Additional responsibilities cover supporting business development, generating performance reports, implementing operational standards, and achieving commercial goals.

Key Responsibilities

• Coordinate production scheduling in line with sales requirements.
• Supervise order fulfillment and delivery processes.
• Analyze sales and operational data to identify trends and optimize performance.
• Collaborate with sales, customer service, and production teams to sustain service quality.
• Address customer inquiries and resolve service-related issues.
• Support business development activities and prepare regular performance reports.
• Enforce operational standards to meet commercial targets and quality benchmarks.

Required Qualifications and Skills

• Strong expertise in operations management, encompassing production, inventory control, logistics, and process optimization.
• Ability to interpret data and performance metrics to inform business decisions.
• Excellent communication skills for interdepartmental collaboration and reporting.
• Proven customer service skills to maintain high client satisfaction and manage complaints effectively.
• Sales acumen to assist with revenue growth, market analysis, and forecasting.
• Bachelor's degree in Business, Operations Management, Supply Chain, Marketing, or related discipline; equivalent experience considered.
• Experience in food manufacturing, bakery, FMCG, or analogous sectors is advantageous.
• Proficiency with standard business software such as spreadsheets and reporting tools.
• Capability to work on-site in a fast-moving environment, juggle multiple tasks, and meet deadlines.
• Hustler's mentality and street-smart approach to generating leads and closing sales is essential.
• Flexibility to work varied hours, including weekends and night shifts.
• Ability to drive a manual transmission vehicle.

Compensation and Benefits

• Competitive salary package.
• Performance-based bonuses.
• Provided accommodation.
• Additional benefits beyond those listed.