Commercial Operations Coordinator

About the Role

We are currently looking for a Deal Desk (Commercial Operations) Coordinator to support a client's Seller Acquisition Programme. This role is highly operational and commercially oriented, functioning as the crucial link between Lead Generation and Business Development teams. The coordinator will oversee the seller pipeline from the initial intake and validation of leads through routing, CRM management, pipeline tracking, and detailed reporting.

The position plays a vital part in ensuring efficient distribution of prospects to the appropriate Business Development teams quickly and maintaining accurate, trustworthy, and actionable pipeline data. A primary focus is to decrease the administrative burden on Business Development teams, enabling them to dedicate more time to engaging and acquiring new sellers.

Key Responsibilities

• Oversee the entire seller lead pipeline spanning multiple European territories.
• Evaluate and validate incoming leads before directing them to the correct Business Development teams.
• Maintain meticulous, current CRM records to ensure pipeline data integrity.
• Observe the progression of leads and opportunities to detect ageing leads, bottlenecks, data quality issues, and workflow inefficiencies.
• Track pipeline activities to align them with pre-established processes, service level agreements (SLAs), and performance standards.
• Generate regular reports offering insights into trends, challenges, and opportunities within the pipeline.
• Collaborate closely with Business Development and Lead Generation departments to address issues and streamline opportunity flow.
• Actively follow up on pending actions to ensure task completion.
• Recognize repetitive operational problems and suggest processe improvements.
• Contribute to establishing uniform practices across varied European markets and teams.
• Assist in the creation and deployment of scalable processes aligned with the growth of the Pan-European programme.
• Seek ways to simplify, standardize, or automate routine administrative duties.
• Deliver general operational support to the Business Development function as needed.

Candidate Profile

The perfect candidate will have a background in Sales Operations, Commercial Operations, Business Development Support, Deal Desk activities, Sales Administration, or comparable pipeline-focused roles. Being highly organised and adept at managing a large volume of data, leads, and competing priorities is essential. Attention to detail is crucial, complemented by the ability to spot and address inefficiencies proactively.

Skills and Experience Required

• Previous practical experience in Sales Operations, Commercial Operations, Business Development Support, or a similar capacity.
• Familiarity with CRM platforms, preferably Salesforce.
• Strong understanding of lead management, pipeline processes, and commercial workflows.
• Comfort with handling data, analytics, and performance measurement.
• A keen eye for identifying data inconsistencies, ageing leads, bottlenecks, and workflow shortcomings.
• Exceptional organisational capabilities and meticulous attention to detail.
• Able to manage multiple deadlines and adhere to SLAs.
• Effective communication skills paired with strong stakeholder management abilities.
• A proactive, ownership-driven mindset.
• Experience in following up and driving actions to resolution with various stakeholders.
• Capability to work seamlessly across multiple markets, teams, and stakeholders.
• Adaptability to evolving processes within a dynamic operational environment.
• A commitment to continuous improvement focused on streamlining, standardizing, and automating procedures.
• Sound commercial awareness including an understanding of how lead generation, qualification, conversion, and pipeline stewardship impact business growth.

Additional Information

The ideal candidate should also thrive working in a high-volume, fast-paced commercial setting, bringing organisation, analytical skills, and proactivity to keep a complex pipeline fluid, maintain data quality, and constantly enhance Business Development efficiency.