Co-ordinator, Operation Services (Attractions)

About The Palawan @ Sentosa

Situated on Palawan Beach, Sentosa Island, The Palawan @ Sentosa is the Shangri-La Group’s inaugural standalone lifestyle and entertainment venue. Extending beyond traditional hotel hospitality, this vibrant beach attraction offers a range of family-oriented and adult-exclusive experiences, including electric go-kart racing, beachside mini golf, and unique beach club offerings.

Role Overview

We are seeking a Co-ordinator for Operation Services (Attractions) to help deliver exceptional, safe, and seamless experiences to our guests at The Palawan @ Sentosa.

Key Responsibilities

• Ensure guests’ safety and enjoyment by actively monitoring and supporting attraction activities.
• Oversee ticketing and retail sales transactions accurately to facilitate smooth visitor flow and operational efficiency.
• Respond promptly to guest inquiries or issues, providing timely solutions and information.
• Maintain and enforce service standards to guarantee consistent quality of guest experiences.
• Work collaboratively across departments to coordinate service delivery and operational requirements.
• Adapt flexibly to shift schedules to maintain continuous operational support during opening hours.

Candidate Profile

• Exhibit strong customer focus and enthusiasm by engaging warmly with guests and visitors.
• Demonstrate initiative by proactively identifying and resolving operational challenges.
• Apply creativity and meticulous attention to detail in service provision and problem-solving.
• Maintain positive relationships through effective communication and tactful interaction with team members and guests.