Client Solutions Manager - Commerce, Global Business Solutions

Role Overview

The Client Solutions team is dedicated to establishing scalable, enduring partnerships by delivering superior campaign services for both direct clients and agencies. In this role within the Commerce segment, you'll collaborate with leading brands to craft compelling stories and generate measurable marketing outcomes.

This position demands proactive, self-driven individuals comfortable in fast-moving and result-oriented environments. You'll independently lead strategy, execution, and innovation to shape the evolution of digital advertising on the platform.

Key Responsibilities

• Serve as a product authority by guiding clients and agency partners—including media, creative, and marketing teams—on best practices, new features, and solutions to boost adoption and business growth.
• Analyze campaign performance metrics to deliver actionable, data-backed insights that elevate advertising effectiveness, optimize client revenue, and improve ROI and efficiency.
• Build and sustain client relationships by deploying scalable solutions and facilitating strategic product adoption.
• Conduct periodic business reviews using consultative approaches to reinforce long-term client partnerships alongside Brand Partnership Managers.
• Lead campaign launches, managing schedules, asset delivery, and identifying optimization opportunities based on data analysis.
• Create impactful sales presentations and collateral utilizing market trends, case studies, industry data, and third-party information.
• Collaborate cross-functionally with internal teams to ideate, develop, and implement innovative ad solutions that produce measurable business outcomes for clients.
• Coordinate with global product and engineering teams to address and resolve client challenges throughout campaign lifecycles.

Required Qualifications

• At least five years of experience in client solutions, account management, or digital marketing/advertising.
• Minimum three years focused on Commerce-related roles.
• Three or more years of expertise in media planning and advertising effectiveness measurement.
• Hands-on experience managing campaigns across digital platforms and utilizing advertising technology products.
• Proven knowledge of Ad tech products within the Commerce industry.
• Experience with both performance-driven and application campaigns.
• Fluent verbal and written communication skills in German and English.

Preferred Qualifications

• In-depth expertise of the digital ecosystem with a strong enthusiasm for social media.
• Highly detail-oriented with exceptional organizational abilities.
• Background involving both performance and brand campaigns.
• Demonstrated success working in fast-paced, rapidly evolving environments.

About the Company

TikTok is the premier platform for short-form mobile video content. The organization's mission centers on inspiring creativity and delivering joy globally. Its international headquarters are in Los Angeles and Singapore, with several offices worldwide including Berlin.

Why Work Here

Creativity is at the heart of TikTok’s mission. The company fosters a collaborative, diverse, and innovative culture, emphasizing continuous learning and resilience. Employees are encouraged to embrace an "Always Day 1" mindset, contributing to company growth and breakthrough innovations collectively.

Diversity & Inclusion

TikTok is committed to cultivating an inclusive environment valuing the skills, experiences, and diverse viewpoints of all employees. The company celebrates diversity and strives to reflect the global communities it serves within its workplace.