Client Services Team Leader

Role Overview

This position involves leading an expanding team within a dynamic and swiftly changing environment. The Client Services Team Leader role requires a motivated professional who brings enthusiasm, ambition, and excellent communication capabilities. The ideal candidate will thrive in a fast-paced setting, maintain focus on customer satisfaction and team performance, and foster a motivating and collaborative workplace culture.

Location

Based in Waterford, Ireland.

Key Responsibilities

• Drive adoption of a digital-first mindset by finding smarter ways to enhance the customer journey digitally.
• Support and promote the use of new digital platforms across teams.
• Ensure strict adherence to compliance throughout all processes.
• Deliver weekly reports on team activities and performance metrics.
• Manage team personnel and workload allocation efficiently.
• Promote strong team morale and a positive collaborative ethic.
• Identify individual training needs and facilitate professional development.
• Maintain accurate data in people management systems.
• Encourage cross-departmental collaboration.
• Complete operational reporting promptly and provide timely updates to division management.
• Adhere to management audit requirements and maintain team compliance standards.

Candidate Requirements

• Must hold a Chartered Insurance Practitioner (CIP) qualification.
• Proven ability to lead, manage, and develop teams effectively.
• Strong technical expertise and product knowledge related to the field.
• A proactive, adaptable attitude ready to embrace change.
• Exceptional communication and leadership skills.
• Effective prioritization skills to manage workloads and respond to unexpected challenges.
• Highly organized with an emphasis on time and resource management.
• Dedication to continuous personal and professional growth.
• Compliance with Central Bank's Minimum Competency Requirements.

Preferred Qualifications & Attributes

• Previous experience in a Team Leader role is advantageous.
• Positive, can-do attitude aligned with evolving digital transformations.
• Strong organizational skills both individually and within teams.
• Customer-centric mindset in tune with organizational culture.
• Drive for innovation and process improvement initiatives.