Client Services Coordinator

About Prestige Inhome Care

With over two decades of experience, Prestige Inhome Care is a dedicated provider focused on enhancing lives by enabling people to stay safe, independent, and comfortable in their homes. Recognized as one of AFR BOSS's Best Places to Work, our team functions like a family committed to delivering personalized, high-quality care.

Role Overview

We are seeking a Client Coordinator for the Geelong area who will be pivotal in managing care for government-funded clients. This dynamic role involves handling a fast-paced, high-volume workload, including coordinating staff rosters, managing inbound communications, and addressing last-minute schedule adjustments to ensure seamless care continuity.

Key Responsibilities

You will facilitate strong relationships with clients and care providers by conducting regular welfare checks and maintaining clear communication. Proactive problem-solving and a commitment to excellent customer service will be essential as you work to support client needs and increase client engagement hours.

Candidate Profile

The ideal candidate is a confident, service-oriented individual who thrives on helping others and maintaining operational efficiency. Prior knowledge or experience with Support at Home and Veteran Home Care funding is beneficial but not required. You should remain composed under pressure, capable of managing priorities in a reactive environment, and be proficient or willing to learn rostering and computer systems.

Additional Qualifications

• Resilient and calm demeanor under pressure
• Excellent communication and professional telephone etiquette
• Skilled in problem-solving and managing competing priorities
• Collaborative team player eager to support colleagues
• Familiarity with rostering systems and computer tools is advantageous

Employee Benefits

• Birthday leave to celebrate your special day
• Hybrid working option after initial training, including two work-from-home days weekly
• Access to comprehensive professional development via the Prestige Training Hub, including paid study leave, mentoring, and leadership retreats
• Customized onboarding and induction programs
• Paid Volunteer Day annually
• Engaging team events such as awards nights, Christmas parties, wellness programs, and guest lectures
• Confidential support through an Employee Assistance Program

Commitment to Diversity and Inclusion

We foster an inclusive workplace and welcome applications from all individuals regardless of ability, Indigenous background, cultural or linguistic diversity, or sexual orientation. Support is available throughout the recruitment process to ensure everyone has equal opportunity to participate.