Client Services Coordinator

Overview

We are looking for a driven and customer-oriented Client Services Coordinator to become part of our client’s team in Dandenong South. This position focuses on managing client relations effectively, handling enquiries, coordinating customer requirements, and collaborating with internal departments to maintain excellent service standards.

Key Duties

• Develop and sustain strong connections with clients and internal teams.
• Handle daily client queries and requests efficiently.
• Organize and oversee customer requirements to ensure timely delivery of commitments.
• Generate reports and keep clients and management informed with regular updates.
• Collaborate with internal staff to address issues and find solutions.
• Provide assistance in projects, client onboarding, and training activities.
• Spot areas for process improvements to enhance customer service quality.
• Offer general support to the broader team when needed.

Candidate Profile

• Customer-centric with a professional approach.
• Strong communication skills coupled with the ability to build relationships effectively.
• Highly organized, proactive, and capable of juggling multiple priorities.
• Confident in problem-solving and meticulous with details.
• Able to work both independently and collaboratively within a team setting.
• Previous experience in client or customer service roles.
• Proficient with Microsoft Office suite, especially Word and Excel.