Client Services Advisor

About The Role

In the high-end luxury sector, providing exceptional client service is crucial to foster brand loyalty. The Client Services Advisor position involves attentively listening and responding to each customer in a highly personalized, prompt, and effective way. This is achieved by utilizing available resources alongside strong empathetic and communication abilities. The role is based within the Client Services Singapore team at our office on the east side of the city.

Key Responsibilities

• Deliver outstanding service through inbound and outbound communication channels including calls, emails, social media, and chat interactions.
• Engage with clients to understand their needs and craft bespoke solutions, offering relevant products tailored to each individual.
• Handle both general and account-specific client queries, providing clear and precise information as required.
• Leverage tools and resources to predict and satisfy client requirements, aiming to resolve issues on first contact.
• Achieve and surpass performance metrics such as client satisfaction scores, sales targets, productivity benchmarks, and compliance standards.

Candidate Profile

• Possess a diploma or degree in a relevant discipline.
• Have prior experience in client service or call center roles.
• Good command of English is mandatory; proficiency in an additional language is advantageous.
• Exhibit a personable demeanor with strong curiosity and a proactive approach.
• Demonstrate excellent interpersonal abilities and skill in resolving conflicts.
• Capable of multitasking and maintaining composure during high-pressure intervals, such as peak periods or difficult situations.