Client Service Executive

Job Overview

This role involves direct engagement with patients via telephone, aiming to provide courteous service and support daily clinic operations efficiently.

Key Responsibilities

• Warmly welcome patients before and after phone interactions.
• Respond to customer inquiries and furnish detailed information about available services.
• Assist in routine clinical operations to ensure smooth function.
• Handle patient telephone queries effectively, converting inquiries into confirmed appointments, including first-time visits and referrals.
• Schedule patient appointments politely while maintaining a respectful tone on calls.
• Provide patients with essential information as requested promptly and accurately.
• Gather references from existing patients to support patient growth initiatives.
• Maintain and update patient appointment records and data systematically.
• Follow up diligently on appointments that patients have missed to encourage rescheduling.
• Conduct cold calls to existing databases to enhance appointment capacity utilization.
• Coordinate appointment-related communications with doctors and Chief Reception Officers concerning potential opportunities or requirements.
• Work independently, efficiently managing and prioritizing multiple requests based on urgency.

Additional Information

The candidate must exhibit excellent communication skills and multitasking ability in a high-demand environment. The role requires a composed demeanor, prioritization skills, and a proactive approach to patient engagement.

Compensation

The monthly salary ranges from 12,000 to 16,000 INR.