Client Service Associate

Overview

The Client Service team is integral to Guidepoint's achievements, ensuring efficient delivery of expert services globally. This team carefully assesses each client's distinct business inquiries, facilitating valuable insights to aid informed and strategic decision-making.

Role Summary

As a Client Service Associate, your primary focus will be connecting clients to Advisors across various industries. Your responsibilities include researching sectors relevant to client requests and recruiting top-tier subject matter specialists into the network to guarantee the ideal match. Mastering these core recruiting and client-Advisor matching skills will open pathways to advanced roles such as Research Manager and Project Manager as your career advances.

Key Responsibilities

• Analyze client research needs and utilize diverse tools to identify the most fitting experts globally for each project
• Engage potential Advisors via phone, professional networks, and outreach to explain the alignment of their expertise with specific projects and onboard them
• Assess expert suitability for projects and prepare detailed professional profiles for client evaluation
• Maintain a collaborative approach contributing to strong internal teams and external relationships with Advisors

Required Qualifications and Skills

• Bachelor's degree from an accredited university
• Friendly and outgoing demeanor capable of interacting with professionals at various levels
• Strong intellectual curiosity and eagerness to acquire new knowledge
• Excellent skills in verbal and written communication
• Proficient time management and organization capabilities
• Proven ability to work effectively both independently and within a team setting
• Adaptability to a fast-moving, entrepreneurial environment
• Fluency in English essential; knowledge of Bahasa is advantageous but not mandatory

Compensation & Benefits

• Competitive salary package
• Comprehensive group medical and dental insurance
• Access to gym facilities
• Casual, diverse, and multicultural workplace culture
• Convenient office location in the city center

About Guidepoint

Guidepoint supports the research needs of top global teams through a vast network exceeding two million experts and more than 1,600 staff. The company offers real-time expert consultations, primary research, engaging events, proprietary insights, and AI-driven tools across the decision-making lifecycle. Emphasizing diversity, inclusion, and a welcoming atmosphere, Guidepoint values contributions from a wide range of backgrounds, identities, and experiences to fuel growth and success.