Client Relationship Manager

Job Overview

Surya Tech Solutions invites applications for the position of Client Relationship Manager based in Hyderabad, Andhra Pradesh. The role is focused on establishing and nurturing durable client connections to enhance satisfaction and foster the company's growth. The workplace is located at 4th Floor, Appaya Society, Madhapur, Hyderabad with a monthly salary range of ₹25,000 to ₹30,000.

Key Responsibilities

• Develop and sustain lasting client relationships.
• Comprehend client needs and deliver appropriate solutions.
• Professionally manage client inquiries, concerns, and requests.
• Maintain consistent communication and perform client follow-ups.
• Collaborate with internal departments to guarantee seamless service provision.
• Ensure prompt fulfillment of client requirements and promises.
• Address and resolve client issues to maintain satisfaction.
• Spot opportunities for new business, upselling, and cross-selling.
• Keep detailed records of client interactions and follow-ups.
• Generate routine reports on client engagements and business prospects.
• Contribute towards meeting customer retention and business development objectives.

Required Skills and Attributes

• Excellent communication and interpersonal abilities.
• Proven skills in managing client relationships.
• Effective negotiation and persuasion capabilities.
• Strong aptitude for follow-up and coordination.
• Customer-centric mindset.
• Problem-solving skills.
• Efficient time management and organizational talents.
• Basic proficiency with MS Office and CRM software.
• Goal-oriented and focused on delivering results.

Candidate Profile

• Confident and professional demeanor.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple client responsibilities.
• Positive attitude with eagerness to learn.
• Capability to work independently as well as collaboratively within a team.