Client Relationship Executive

Job Overview

The Client Relationship Executive will serve as the primary contact for clients, managing their concerns and ensuring prompt resolution of escalations. You will maintain comprehensive records of client interactions, coordinate communications between clients and internal teams, and oversee dispute resolution processes.

Key Responsibilities

• Serve as the initial contact for clients regarding issues and escalations.
• Manage and preserve detailed records of all client-reported issues and escalations.
• Facilitate effective communication between clients and internal departments to ensure clarity and timeliness.
• Interpret client concerns and communicate relevant issues to appropriate internal teams.
• Monitor and follow up with internal teams to guarantee timely resolution of client problems.
• Manage escalations and disputes efficiently.
• Support reconciliation activities and work to resolve discrepancies.
• Generate and maintain daily reports and management information systems (MIS).
• Attend to miscellaneous client requirements and ensure their punctual completion.
• Keep proper documentation and follow-up records up to date.