Client Onboarding Specialist

About Mozn

Mozn is a top Enterprise AI company focused on empowering organizations to make smarter decisions in Financial Crime Prevention and Enterprise Knowledge Intelligence. We are a diverse, collaborative team driven by innovation, committed to creating AI solutions that add substantial business value, build trust, and augment human intelligence. Our culture centers on a relentless pursuit of excellence and delivering meaningful impact.

Role Overview

We are seeking a Client Onboarding Specialist to join our team and ensure a smooth onboarding experience for FOCAL customers. You will act as the main liaison for clients during their onboarding phase, overseeing platform implementation, user training, and preparation for go-live events.

Key Responsibilities

• Manage the entire onboarding lifecycle for FOCAL clients, from initiation through to go-live.
• Serve as the primary client contact throughout the onboarding period.
• Conduct training sessions to equip client teams with the necessary knowledge to utilize the platform effectively.
• Collaborate with internal departments to maintain progress across different onboarding workstreams.
• Address and resolve technical issues, feature requests, and configuration challenges during onboarding, escalating as needed.
• Keep thorough records of onboarding progress and documentation for all active client projects.
• Simultaneously juggle multiple onboarding projects, prioritizing according to complexity and schedules.
• Ensure smooth transition of onboarded clients to the Customer Success team post go-live with comprehensive handover.
• Spot frequent onboarding challenges or process inefficiencies and suggest enhancements.

Required Qualifications

• Between 2 to 5 years’ experience in roles such as Client Onboarding, Customer Success, Implementation, Project Coordination, or Account Management.
• Experienced in managing client onboarding initiatives and coordinating across multiple stakeholders.
• Excellent verbal and written communication skills, capable of building trusted relationships with clients and internal teams.
• Strong organizational and project management capabilities with keen attention to detail.
• Capacity to handle several onboarding projects simultaneously while delivering on deadlines and client satisfaction.
• Proven ability to deliver training sessions, workshops, or user enablement programs for customers.
• Fluent in Arabic and English, both spoken and written.
• Knowledge or experience in areas such as AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is advantageous.

What We Offer

• Be part of a thrilling growth phase in the Middle East with a rapidly advancing enterprise in AI.
• Receive significant ownership and autonomy over your role with trust to make impactful decisions.
• Competitive salary, premium health insurance, and a supportive work culture that helps you excel.
• Work in a lively, engaging environment surrounded by some of the brightest minds in AI.
• We promote diversity and inclusion, encouraging everyone to be their authentic selves and reach their full potential.