Client Advisor - MOE

Role Overview

Hermès, a prestigious family-owned luxury brand with a heritage dating back to 1837, seeks a Client Advisor for the Middle East to join its Dubai store. This position focuses on delivering exceptional customer experiences and contributing to the store's sales success while upholding the brand's high standards.

Primary Responsibilities

• Warmly welcome clients with genuine smiles and eye contact upon entering the store.
• Engage clients sincerely to establish trust and comfort through meaningful conversation.
• Identify client needs and clearly present relevant product features and benefits, sharing the background stories behind each item.
• Maintain relationships by contacting existing and potential clients to inform them about new products and services.
• Encourage customers to share their contact information to further nurture ongoing relationships.
• Under supervision of Store or Floor Manager, ensure store is merchandised correctly, products are returned to their place after being shown, departments remain well stocked, and items are carefully stored or folded to prevent damage.
• Contribute to sales management tasks and adhere strictly to administrative procedures related to exchanges, returns, and repairs.
• Take responsibility for any additional tasks assigned by store management.
• Collect and relay customer feedback on products.
• Propose suggestions for improving store operations and enhancing service delivery.

Qualifications and Attributes

• Demonstrable success in luxury retail sales roles.
• Highly empathetic and genuine when interacting with customers.
• Exhibit professionalism at all times when serving clients.
• Proven individual impact on sales turnover for assigned sector.
• Positive and cooperative attitude within the sales team.
• Strong familiarity with luxury products and brand offerings.
• Commitment to punctuality, flexibility, and responsiveness.

About Hermès

Hermès is a renowned independent, family-owned French luxury house employing over 25,000 people worldwide. Known for its entrepreneurial spirit and quality craftsmanship, the company emphasizes autonomy and responsible management. With sixteen artisanal métiers, Hermès champions the preservation of exceptional know-how, delivering collections through more than 300 stores globally, including Dubai.