- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The Sales Supervisor will assist and report directly to the Store Manager or Assistant Store Manager, overseeing the daily operations of the store to ensure smooth functioning and outstanding customer service aligned with our prestigious brand.
Key Responsibilities
- Support management by overseeing daily store operations effectively.
- Lead and supervise sales team members to deliver exceptional service and foster client loyalty.
- Address and resolve customer inquiries, feedback, and complaints professionally.
- Ensure the store's visual presentation consistently reflects the brand’s high standards.
- Manage general housekeeping and cleaning tasks as necessary to maintain a pristine environment.
- Coordinate with the team to implement sales strategies and organize store events.
- Motivate staff towards meeting and exceeding designated sales goals.
- Enforce proper security protocols to safeguard store assets.
- Support staff development through on-the-job training and product knowledge enhancement.
- Maintain timely communication with internal teams and external partners via email, messages, and calls.
- Mentor assistant sales supervisors, providing guidance and support.
- Uphold exemplary personal grooming and professional behavior at all times.
- Perform additional tasks assigned by Store Manager or Operations Team as needed.
Qualifications and Capabilities
- Demonstrated passion for the retail industry.
- Proficient with IT and digital technologies.
- Fluency in English is required; additional language skills are advantageous.
- Strong team player with a service-oriented and self-driven attitude.
- Excellent interpersonal, team building, and communication abilities.
- Practical knowledge of MS Office applications.
About Hermès
Established in 1837, Hermès is a family-owned French house renowned for crafting and selling premium objects. With nearly 25,185 employees globally, the company promotes entrepreneurial freedom and responsibility while delivering exceptional craftsmanship. Operating through sixteen artisanal métiers, Hermès presents its collections in more than 300 locations worldwide, maintaining deep territorial roots and respect for both people and resources.