Client Advisor

About Loro Piana

Loro Piana, established in 1924, is a renowned Italian luxury Maison recognized for creating top-tier textiles, elegant ready-to-wear collections, sophisticated accessories, and custom garments. As part of the LVMH group, the brand is committed to outstanding craftsmanship and using the finest raw materials, positioning itself as a leader in the luxury market.

Role Summary

The Client Advisor will be a vital contributor to the store's success by driving sales increases and delivering exceptional client service. This role entails nurturing client relationships, promoting the brand's luxury products, and crafting superior shopping experiences aligning with Loro Piana’s standards.

Key Responsibilities

• Surpass individual sales targets and foster growth within a team framework while adhering to the brand’s high standards.
• Acquire and apply in-depth product knowledge to support the sales process.
• Work closely with team members to ensure a flawless shopping journey and contribute to store achievements.
• Establish and maintain strong client relationships, including follow-up and after-sales support.
• Gather and update client data to personalize future interactions and services.
• Engage actively with clients to promote products and provide tailored sales support.
• Maintain store merchandising to align with visual guidelines.
• Collaborate with store leadership in implementing strategies to boost sales performance.
• Identify opportunities to improve sales outcomes and operational practices.
• Exemplify company values consistently.
• Spot opportunities in client engagement and product storytelling to inform focused coaching and enhance execution.
• Partner with leadership and training teams to uphold storytelling excellence, improve service delivery, and create impactful learning experiences on the sales floor.
• Support a culture of continuous coaching through regular feedback, in-store training, and team development.
• Contribute autonomously and collaboratively to seasonal in-store presentations alongside the Retail Excellence team.

Candidate Profile

• Minimum two years of sales or sales support experience, ideally within a luxury retail setting.
• Proficiency in Microsoft Office, SAP, and various digital platforms.
• Strong attention to detail coupled with exceptional customer service and teamwork capabilities.
• Basic understanding of sales principles, store operations, and inventory management.
• Physical ability to lift and move up to 40 pounds.

Additional Information

Benefits: Loro Piana provides a supportive and enriching work environment offering comprehensive medical, dental, and vision insurance, fertility assistance, adoption and surrogacy financial support, tuition reimbursement, a 401K matching program, and access to Headspace mental health services. Employees enjoy attractive product discounts including special offers across LVMH brands along with other exclusive benefits.

Diversity and Inclusion: The company is dedicated to cultivating an inclusive and welcoming workplace culture that respects and values diverse identities and perspectives. Through ongoing evaluations of recruitment and employee engagement, Loro Piana aims to maintain equitable and encompassing workplace practices.