Claims Specialist - Liability

About the Role

QBE Insurance is seeking a Claims Specialist to join their Long Tail Claims team in Auckland. This permanent, full-time position involves managing a commercial liability claims portfolio and handling the triage and registration of new claims. Reporting to the National Claims Manager – Long Tail, the role offers a supportive environment to develop deep expertise in liability claims while delivering excellent experiences to clients and stakeholders.

Responsibilities

• Register and triage new claims to gain exposure to QBE's liability and financial lines.
• Oversee commercial general liability claims from start to resolution.
• Review policy coverage, carry out investigations, and negotiate fair resolutions.
• Maintain strong relationships with customers, brokers, and internal teams through transparent communication.
• Identify ways to enhance claim outcomes, minimize financial leakage, and support risk mitigation.
• Contribute to a collaborative team environment focused on exceptional customer service.

Candidate Profile

• Background in insurance with knowledge of claims processes.
• Experience or strong interest in handling general liability claims.
• Customer-centric with the ability to foster trusted relationships across diverse stakeholders.
• Excellent organizational and communication skills, adept at managing multiple priorities.
• Solid analytical and negotiation capabilities with a balanced commercial mindset.
• Effective collaborator, problem solver, influencer, and confident in managing challenging conversations.

Benefits

• Hybrid working model blending home and office to support work-life balance.
• Access to comprehensive wellbeing services including coaching, nutrition, counselling, financial and legal advice.
• Inclusive parental leave benefits: 18 weeks’ gender-equal flexible leave including paid superannuation.

Company Overview

At QBE, more than 13,000 employees across 26 countries work passionately with a human touch to deliver insurance solutions. The company is committed to innovation, consistency, and positive impact, valuing diversity and inclusion. Numerous awards underpin QBE's commitment to creating respectful, inclusive, and supportive workplace culture.

Additional Information

• Applicants must successfully complete work rights verification, police, and credit checks.
• QBE provides reasonable accommodations and supports diverse candidate needs.
• The application deadline is 16 October 2026.
• Equal opportunity employer compliant with legislation in all operating regions.