Claims Adjuster

About Roadway Moving

Established in 2008 by Ross Sapir, Roadway Moving thrives on core values such as accountability, kindness, and dedication. These principles create a culture of excellence where employees play a vital role in setting the company apart within the moving sector. Emphasizing investment in both staff and clients, Roadway fosters respect, urgent communication, and appreciation to ensure remarkable experiences beyond just relocating belongings.

Position Overview and Responsibilities

• Manage client claims daily, ensuring equitable, prompt, and precise claim handling compliant with federal liability regulations and contracts.
• Act as the key liaison for clients by balancing empathy with strict legal adherence, protecting client rights along with company interests.
• Examine claims through thorough review of documentation, photographs, bills of lading, contracts, and inspection findings.
• Engage directly with clients to gather information, clarify issues, and set realistic expectations.
• Develop detailed liability analyses aligned with federal legal standards, including the Carmack Amendment and established valuation agreements.
• Partner with dispatch, foremen, and warehouse teams to verify and confirm document accuracy.
• Identify accountable parties responsible for customer inconveniences.
• Maintain precise records of claims, supporting documents, and proposed settlement offers within the claims management system.
• Construct resolution proposals balancing contractual liability constraints and goodwill gestures when appropriate.
• Ensure all claims reach resolution within designated deadlines to prevent escalations.

Qualifications and Skills

• Excellent communication and interpersonal skills with capability to de-escalate challenging customer situations.
• Familiarity with moving industry liability frameworks such as RVP, FVP, and Carmack Amendment.
• Keen analytical and detail-oriented mindset for critical evaluation of claim materials.
• Experience collaborating across departments including operations, dispatch, and finance.
• Proficient in drafting clear, professional settlement documentation and correspondence.

Schedule Details

• Working hours are from 11:00 AM to 8:00 PM EST.
• Workdays span Sunday through Thursday.
• Days off are Friday and Saturday.