CitiService Funds Specialist

Overview

Citi's Investor Services division offers an extensive range of services across more than 100 global markets, supporting both local and international products such as Custody, Funds, and Execution Services. This role is integral to delivering scalable and efficient operations for clients worldwide.

Role Summary

We seek a knowledgeable Fund Accounting professional focused on client services to help define and implement our Client Service Strategy. The role requires collaboration with Fund Accounting operations teams, clients, and internal partners. The successful candidate will provide comprehensive support for all Funds products, act as a key client liaison, and contribute to operational robustness and client satisfaction. Strong communication, diplomacy, and sound judgment are critical to advocate effectively for clients.

Key Responsibilities

• Demonstrate advanced knowledge of Fund Accounting processes, including NAV calculation, valuation, and fund lifecycle management, to support clients thoroughly.
• Proactively manage client queries related to Fund Accounting, ensuring clear communication, timely escalation, and resolution of outstanding issues to maintain high client satisfaction.
• Build and sustain effective relationships with internal and external stakeholders, handle client escalations, and participate in key client engagements.
• Lead continuous improvement initiatives by analyzing issues comprehensively, identifying root causes, and implementing innovative solutions to enhance client experience.
• Develop and apply business plans, policies, procedures, and projects aimed at operational efficiency improvements.
• Assess operational workflows for potential risks and ensure proper execution of operations.
• Manage complex analyses to detect gaps in authentication strategies and procedures.
• Balance fraud risk management with operational cost control and a positive customer experience.
• Update and maintain Manager Control Assessment processes to capture risks related to Client Operations and Fund Accounting effectively.
• Ensure stringent risk management by managing corrective actions and conducting comprehensive risk assessments in compliance with company policies.
• Prioritize team tasks, monitor productivity, and tailor communication to achieve service excellence.
• Influence strategic decisions and collaborate closely with business partners to align client service with wider business objectives.

Qualifications

• Extensive experience at a senior level in Fund Accounting or relevant financial services roles.
• In-depth technical knowledge of Fund Accounting and NAV production with end-to-end process understanding.
• Strong analytical, problem-solving, and organizational capabilities.
• Excellent communication skills, adept at influencing senior-level stakeholders.
• Competence in managing complex situations and effectively mitigating risks.
• Ability to analyze data, recognize trends, and derive actionable insights.
• Proven ability to juggle multiple priorities and thrive in a high-pressure, deadline-driven environment.
• Familiarity with InvestOne Fund Accounting software is advantageous but not mandatory.

Benefits & Workplace

Joining Citi Dublin offers a business casual environment with a hybrid work arrangement allowing up to two days of remote work per week. Employees receive a competitive base salary with annual reviews, complemented by a variety of benefits supporting overall well-being and financial wellness. Citi promotes an inclusive workplace where individuals can be their authentic selves daily and supports career growth and development globally.

Additional Information

Citi is an equal opportunity employer committed to diversity and inclusion regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are available for candidates with disabilities throughout the hiring process.

Automated processing and AI tools are utilized to align candidate skills with job requirements; however, all hiring decisions are made by humans and do not rely on autonomous decision-making.

This vacancy currently exists and is open for application.