CICS Operator

Role Overview

We are seeking a CICS Operator / System Administrator Level 1 to provide first-level operational support for CICS environments. This role is designed for candidates with 8 to 15 years of experience and involves working in a 24x7 shift model. The position will support system availability and rapid incident response, ensuring smooth operations according to standard procedures.

Key Responsibilities

• Constant monitoring of CICS regions, transactions, queues, and system alerts.
• Executing daily operator duties including console command inputs and handling system messages.
• Overseeing job monitoring and collaborating closely with batch scheduling teams.
• Providing initial incident management including restarting regions and performing basic diagnostics.
• Using fundamental CICS commands (such as CEMT) for status verification and start/stop operations.
• Keeping track of files, queues, and transaction statuses.
• Coordinating with DB2, Control-M, and middleware teams for issue resolution.
• Supporting disaster recovery activities, including region startups and failover processes.
• Escalating complex issues to Level 2 teams with adequate documentation and logs.
• Maintaining detailed shift handover reports and incident logs.

Required Skills and Experience

• In-depth knowledge of CICS and z/OS operational environments.
• Practical experience managing mainframe operator activities.
• Familiarity with console operations and batch job monitoring techniques.
• An understanding of incident escalation procedures and incident management workflows.
• Exposure to monitoring tools such as Omegamon or MainView is beneficial.
• Capability to adhere to runbooks and standard operating processes.

Performance Indicators

• Speed and efficiency in incident response and resolution.
• Ensuring high availability of CICS systems.
• Accuracy and promptness in escalating issues.
• Precision and timeliness in preparing shift reports and incident records.

Candidate Profile

• 8 to 15 years experience in mainframe operations and support roles.
• Experience working in production support environments operating 24x7.
• Strong communication and coordination skills.
• Flexibility to work in rotational shift patterns.