Chat Support Executive

About the Role

We are seeking a confident and target-driven Chat & Calling Executive to join our NGO-based customer support team in Jaipur, Rajasthan. The incumbent will be responsible for managing customer interactions primarily through voice calls complemented by chat support in a blended environment.

Responsibilities

• Conduct inbound and outbound calls to understand and address customer requirements effectively.
• Clearly explain products, services, offers, and procedures to customers.
• Maintain detailed call logs and customer information accurately.
• Handle customer objections and queries with professionalism and patience.
• Meet daily, weekly, and monthly calling targets and ensure consistent follow-up on leads and unresolved cases.
• Escalate complex issues to appropriate teams when necessary.
• Engage customers via chat by responding promptly, handling multiple conversations with proper etiquette, and maintaining chat records.
• Qualify and convert leads received through chat support where applicable.

Candidate Profile

• Minimum education: 12th pass; graduates are preferred.
• Experience range: 6 months to 3 years in telecalling, customer support, sales, or chat-based roles.
• Proficient in Hindi communication; basic to good English skills required.
• Strong typing skills and competency in managing chat interactions.
• Comfortable using computers and familiar with Microsoft Office or Google Sheets.
• Excellent listening, persuasion, problem-solving abilities, and a customer-oriented approach.
• Disciplined and target-focused mindset.
• Adaptable to a blended process environment with approximately 70% calling and 30% chat support.

Key Performance Indicators

• Volume of daily and monthly calls made.
• Effectiveness in connecting calls and performing follow-ups.
• Lead conversion rates during chat and calls where applicable.
• Quality of customer service, call handling, and chat responses.
• Speed and accuracy in chat response.
• Customer satisfaction and adherence to attendance and work schedules.
• Achievement against assigned targets.

Additional Information

Location: Jaipur, near Vivek Vihar Metro Station.
Work Mode: On-site work from office.
Process: Blended customer support involving communications via calls and chats.
Employment Type: Full-time position.

If interested, candidates may contact the organization via phone or WhatsApp at 7303037891 to submit their resumes.