Channel Sales Manager - Technical Services and Installations

Job Overview

We are seeking a proficient Operations Manager to lead and supervise installation and service functions for various advanced security and technical systems. The ideal candidate will have in-depth familiarity with CCTV, Fire Alarm Systems, Security Alarm Systems, Access Control Systems, and other related security and surveillance technologies. This role demands effective supervision of a substantial field workforce to assure seamless delivery of installation and maintenance services and uphold excellent client relationships through effective communication and coordination.

Key Responsibilities

• Oversee all installation and maintenance activities of CCTV, Fire Alarm Systems, Security Alarm Systems, Access Control Systems, and related security devices.
• Plan, execute, and ensure the timely completion of installation projects across diverse industrial sectors.
• Lead and manage a team of approximately 150 to 160 field personnel and technicians.
• Guarantee adherence to quality benchmarks, safety protocols, and regulatory compliances during operations.
• Collaborate with clients, suppliers, and internal departments to facilitate smooth project workflows.
• Serve as the main liaison for clients, maintaining prompt communication and resolving issues expediently to ensure customer satisfaction.
• Conduct client consultations, provide progress updates, and professionally handle escalations.
• Monitor daily field activities, evaluate team performance, and prepare operational reports.
• Address operational challenges, escalations, and technical obstacles efficiently.
• Ensure training and skill development of team members are provided consistently.
• Manage inventory, tools, and equipment necessary for operational success.

Required Expertise

• Deep technical proficiency in installing and troubleshooting CCTV, Fire Alarm Systems (FAS), Security Alarm Systems (SAS), Access Control Systems, and similar security solutions.
• Experience overseeing installation and service operations spanning multiple industries.
• Strong capabilities in client coordination, stakeholder engagement, and customer relationship management.
• Proven leadership skills with experience managing large teams exceeding 15 members.
• Excellent problem-solving aptitude, decision-making skills, and effective communication.
• Ability to negotiate effectively and coordinate across multiple projects and client demands concurrently.

Preferred Qualifications

• Between 2 to 15 years of relevant experience in technical service operations, installations, or security system management.
• Background in managing expansive projects and interaction with clients from enterprise, industrial, commercial, or government sectors.