Channel and Customer Research Analyst
Customer, Nakuru, Kenya · Full Time
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- Experience
- Any
- Salary
- USD 52,000 – USD 72,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About AlphaSense
AlphaSense is a leading market intelligence platform trusted by the world’s most sophisticated companies to reduce uncertainty in decision-making through AI-powered insights derived from vast public and private content sources including equity research, company filings, event transcripts, expert calls, news, and trade journals.
In 2024, AlphaSense acquired Tegus, complementing its offerings to provide expanded market intelligence content that supports clients in uncovering comprehensive insights from thousands of content sets. With over 6,000 enterprise customers and presence across multiple countries, AlphaSense is a growing global company.
About Expert Insights
Expert Insights, a division within AlphaSense, curates a large library of transcripts and 1x1 call services capturing direct perspectives from industry operators, facilitating institutional investors and other users to make well-informed decisions. Their repository boasts over 140,000 transcripts spanning all sectors, with continuous monthly additions.
Team Overview
This role collaborates closely with Directed Content and Call Services teams to deliver timely channel checks and voice-of-customer interviews, revealing real-time market demand, competition, and buying behavior across priority sectors. The team focuses on identifying and engaging the right companies and contacts within each quarter.
Role Summary
The Channel and Customer Research Analyst serves as the execution driver for channel and customer research efforts, blending investigative analysis, stakeholder engagement, and fast-paced project management. This position suits early-career professionals seeking to rapidly develop skills in a dynamic, data-led environment.
Key Responsibilities
- Identify and map experts across assigned industry verticals.
- Source, vet, and build sustained relationships with high-value channel partners and customers.
- Organize and monitor expert interviews ensuring quality and compliance.
- Develop and maintain detailed target lists reflecting quarterly market coverage priorities.
- Conduct outreach campaigns via email, phone, and professional networks to recruit suitable experts, managing honoraria to balance insight value and cost efficiency.
- Screen and onboard experts through vetting calls confirming relevancy and meeting guidelines.
- Create and update interview guides tailored to each call type, sector, and expert profile to ensure capturing relevant insights.
- Facilitate interview sessions, coordinate timing within client calendars, address technical issues, and capture interview highlights in real-time.
- Ensure data privacy and maintain comprehensive records in internal CRM and workflow systems.
- Contribute to continuous process improvements by providing feedback on sourcing methods, talk tracks, and research themes.
Candidate Profile
- Curious and quick to identify patterns aiding expert selection.
- Energetic with demonstrated capacity to manage multiple short-deadline projects.
- Highly organized, able to juggle priorities and tasks efficiently.
- Detail-oriented with ability to accurately document essential aspects of expert qualifications.
- Excellent communication skills, capable of explaining participation benefits to potential network experts.
- Goal-driven, motivated to deliver high-quality expert profiles swiftly and effectively.
Compensation and Benefits
Base salary for this position ranges between $52,000 and $72,000 USD annually, benchmarked against comparable roles. Candidates may also be eligible for performance bonuses, equity options, and comprehensive benefits.
Equal Employment Opportunity and Compliance
AlphaSense values a supportive and inclusive workplace free from discrimination on any non-merit basis. Reasonable accommodations for qualified individuals with disabilities are provided in compliance with applicable laws.
Fraud Prevention Notice
- AlphaSense does not request any payments from applicants for job consideration or training.
- Official communications come exclusively from @alpha-sense.com email addresses.
- Applicants should verify authenticity of recruitments through official channels to avoid scams.