Account Manager, Corporate

About AlphaSense

AlphaSense is a premier market intelligence platform used by leading global companies to reduce uncertainty in decision-making. Leveraging sophisticated AI technology, it provides reliable insights from an extensive range of confidential and public content, including equity research, company filings, expert call transcripts, news, trade journals, and proprietary client content. In 2024, AlphaSense expanded its capabilities by acquiring Tegus, enhancing product offerings and content breadth. Serving over 6,000 enterprise clients including most S&P 500 firms, AlphaSense operates globally with headquarters in New York City and offices spanning the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

About the Customer Success Team

The Customer Success team consists of Product Specialists and Account Managers working closely to provide strategic support to a diverse client base ranging from Fortune 1000 companies to major financial institutions. The team acts as trusted advisors ensuring clients leverage the platform effectively, driving retention, usage, and identifying growth opportunities in collaboration with sales.

Role Overview

The Account Manager, Corporate, acts as the primary liaison for corporate clients, managing incoming queries, client engagement, relationship maintenance, and renewal negotiations. This role requires managing diverse client portfolios across various industries with a focus on retention and business expansion through collaboration with Account Executives. Furthermore, the Account Manager gathers valuable client insights to inform internal teams such as product development, marketing, and sales.

Key Responsibilities

• Ensure high retention rates within assigned accounts.
• Drive increased adoption of AlphaSense solutions across multiple business units of existing clients, consistently meeting or surpassing revenue targets.
• Proactively identify and address revenue risks to minimize client churn.
• Forecast retention metrics and share insights with internal teams.
• Partner with Account Executives to recognize and pursue growth possibilities within accounts.
• Develop in-depth understanding of clients' organizational structure, roles, and projects for effective communication and opportunity identification.
• Build strong relationships with users and key stakeholders to position AlphaSense as a strategic business partner.
• Conduct business reviews with primary stakeholders.
• Lead onboarding and training programs for new users.
• Engage proactively with clients by sharing relevant materials and information.
• Maintain a physical presence at client sites through activities like floor walks and lunch and learns.
• Advocate for clients internally while representing AlphaSense externally.
• Collect and disseminate client feedback and value stories to enhance product and marketing strategies.

Desired Candidate Profile

• Excellent relationship-building skills with a history of successful account management in Fortune 1000 environments.
• Subject matter expertise with strong business acumen and effective internal and external stakeholder management skills.
• Energetic, curious, and adaptive mindset with a passion for learning and creativity.
• Understanding of SaaS industry dynamics and client engagement best practices.
• Highly results-oriented, demonstrating exceptional work ethic, initiative, and enthusiasm.
• Strong communication abilities conveying complex information clearly to diverse audiences, from analysts to executives.

Equal Opportunity and Compliance

AlphaSense is dedicated to fostering a diverse and inclusive workplace. The company prohibits discrimination based on race, gender, age, sexual orientation, veteran status, disability, or any other protected status. Reasonable accommodations are provided to qualified employees as required by law.

Security Notice

AlphaSense warns candidates about fraudulent job listings and impersonation scams. Official communications come exclusively from @alpha-sense.com email addresses. Candidates are never asked to pay fees or provide sensitive information beyond standard hiring practices. Suspicions of scams should be reported immediately.