Change Manager

Role Overview

Join Primark as a Change Manager to spearhead successful organisational change in key transformation projects, ensuring employees are prepared and motivated to embrace new processes, systems, and work methods. Collaborate closely with business and project leaders to create and implement change plans that promote adoption, minimise operational disruptions, and secure lasting business benefits.

Key Responsibilities

• Oversee the comprehensive planning and execution of change management tasks throughout programmes and projects.
• Create change management strategies encompassing impact evaluation, stakeholder analysis, communications, training, and readiness planning.
• Work in partnership with business units to evaluate change effects, assess organisational preparedness, and define adoption needs.
• Conduct engagement and adoption initiatives to encourage successful integration of new workflows and systems.
• Monitor change-related risks, issues, and dependencies while delivering transparent readiness and adoption reporting.
• Provide support during go-live events, hypercare phases, and transitions to standard operations, ensuring lasting and quantifiable outcomes.

Candidate Profile

• Possess over five years of experience in Change Management, Organisational Change, or Transformation roles.
• Demonstrate successful delivery of change initiatives across multiple projects or moderate-sized programmes.
• Expertise in performing change impact assessments, managing stakeholder relationships, communication planning, and training development.
• Familiarity with established change and project management frameworks such as Agile and Waterfall methodologies.
• Strong communication, facilitation, and stakeholder engagement abilities at all organisational levels.
• Capable of measuring organisational readiness, adoption rates, and benefits, converting findings into effective change action plans.

About Primark

Since its founding in Ireland in 1969, Primark has grown into a leading international fashion retailer with over 470 stores across 18 countries and a workforce exceeding 80,000 employees. Built on the belief that everyone deserves to look and feel good at affordable prices, Primark delivers quality essentials and the latest fashion trends without compromising value. The company prides itself on physical retail stores that enliven high streets and retail centers, creating engaging, social shopping experiences. Primark is committed to positive impacts such as extending clothing life, environmental stewardship, and supporting the people behind its products.