Category Management Client Lead

About the Role and Company

dunnhumby is a global leader specializing in Customer Data Science, collaborating with top retailers and brands worldwide to prioritize customer-centric decisions. With a diverse team of nearly 2,500 professionals across Europe, Asia, Africa, and the Americas, dunnhumby partners with iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever, and Metro to foster growth, innovation, and measurable customer value.

We are seeking a highly skilled Category Management Client Lead to enhance our client’s category management capabilities. This role involves empowering teams to confidently utilize customer data-driven tools and frameworks, championing best practices, and acting as a trusted advisor and technical expert. You will be pivotal in helping teams make data-informed category decisions with precision.

Key Responsibilities

• Act as the foremost authority on dunnhumby tools, Power BI dashboards, and category management methodologies across the client organization.
• Assist teams in effectively adopting and mastering these tools, ensuring both technical proficiency and assurance in their use.
• Offer daily guidance, troubleshoot issues, and provide practical support to client teams.
• Integrate essential category management frameworks into regular business processes and decision-making activities.
• Convert customer data insights into clear, compelling narratives that include actionable recommendations to drive positive category results.
• Deliver structured training, coaching sessions, and guidance to elevate capability across various functions.
• Participate actively in major projects and initiatives.
• Manage user setup, resolve technical challenges, handle communications, and track usage reporting to maintain smooth daily operations.

Candidate Profile

• Proven experience in Category Management within retail and/or manufacturing settings.
• Familiarity with the retail or FMCG sectors.
• 3 to 5 years of experience in customer insight roles involving data analysis and crafting recommendations.
• Strong relationship-building skills, capable of engaging stakeholders at all organizational levels.
• Comfortable working with data, analytical frameworks, and tools; capable of simplifying complex concepts into actionable advice.
• Expertise in interpreting customer insights into meaningful stories that highlight opportunities and guide category actions.
• Well-organized and proactive, with the ability to manage multiple priorities effectively.
• Thrives in dynamic environments where daily challenges vary.
• Strong analytical skills paired with a solutions-oriented mindset.
• Exceptional communication skills with the ability to influence, coach, and support teams from diverse backgrounds.
• Passionate about enabling others by fostering adoption and enhancing organizational capabilities.

Company Culture and Benefits

Expect to receive a comprehensive rewards package expected from a leading technology firm, including various thoughtful perks such as flexible working hours and a birthday off. The company invests in advanced technology while maintaining a nimble and innovative work environment that encourages experimentation and learning.

dunnhumby fosters diversity and inclusion through multiple employee networks, ensuring all employees have equal opportunities to thrive and perform at their best. The recruitment process is adaptable to meet various needs to provide an equitable experience.

Flexible Working Policy

Emphasizing the importance of work-life balance, dunnhumby supports flexible working arrangements where feasible. Candidates interested in agile working options are encouraged to discuss these possibilities during the hiring process.